Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Javonta Brown

Miami

Summary

Dynamic professional with extensive experience in safety procedures and property management at Miami-Dade Corrections & Rehabilitation. Proven ability to enhance customer service and maintain security protocols. Highly organized and proficient in MS Office Suite, effectively resolving conflicts and ensuring accurate documentation to support operational efficiency.

Overview

11
11
years of professional experience

Work History

Correctional Property Custodian

Miami-Dade Corrections & Rehabilitation
12.2022 - Current

Daily Review: Reviews the daily release list and compares it to property records.

Record Preparation: Prepares computerized records for efficient tracking and management.

Storage and Release: Manages the storage and release of prisoner property and money during incarceration.

Property Intake: Responsible for receiving all money and personal property from inmates upon booking.
Accurate Documentation: Accurately lists personal property and money received on appropriate forms and automated record systems, issuing receipts to inmates.

Property Return: Returns money and personal property to inmates upon release, ensuring correct identification and proper return of items.

Transaction Management: Operates a computer terminal and adding machine to record money transactions and maintain a control total of funds received.

Detention Officer

Detention Juvenile Justice
07.2022 - 12.2022
  • Supervised inmate activities to maintain safety and security within facility.
  • Conducted thorough inspections of cells and common areas for contraband.
  • Assisted with intake processing, ensuring accuracy in documentation and procedures.
  • Monitored behavior of inmates, intervening in conflicts to prevent escalation.
  • Responsibilities
    Processing Juveniles: Receives and processes juveniles into the custody of the institution, ensuring proper search and handling of personal property.
  • Communication Support: Provides juveniles with the opportunity to contact an attorney or relative, while advising them on institutional rules and regulations.
  • Cell Security: Maintains security in detention cells by patrolling the area periodically to ensure order and safety.
  • Key Skills
    Attention to detail
    Strong communication
    Conflict resolution
    Ability to maintain order and security
  • This role is vital in ensuring a safe and structured environment for juveniles in custody.

Store Manager

Life Storage
07.2018 - 07.2022
  • Oversaw daily store operations to ensure optimal customer service and sales performance.
  • Trained and mentored team members in product knowledge and sales techniques.
  • Managed inventory levels, conducted stock audits, and minimized shrinkage.
  • Implemented visual merchandising standards to enhance the shopping experience.
  • Rental Operations: Rent storage spaces and sell store merchandise to meet customer needs.
  • Customer Service: Work face-to-face with customers, providing excellent service and building strong rapport with both new and existing clients, while enhancing customer service and sales skills.
  • Payments Management: Accept payments and complete daily bank deposits accurately.
  • Property Maintenance: Keep the property and office clean and tidy, conducting regular walks around the property to perform lock checks.
  • Physical Requirements
    Daily walking around the property
    Cleaning storage units and the surrounding area
    Opening and closing storage doors (up to 50 lbs.)
    Engaging in similar light physical activities

Assistant Manager

Metro PCS
02.2014 - 07.2018
  • Led team in executing operational strategies to enhance service delivery and customer satisfaction.
  • Streamlined inventory management processes, improving accuracy and reducing discrepancies.
  • Mentored junior staff, fostering professional development and ensuring adherence to company standards.
  • Analyzed operational workflows to identify areas for process improvement and efficiency gains.
  • Product and Service Evaluation: Recommend changes in products, services, and policies by evaluating results and analyzing competitive developments.
  • Customer Complaint Resolution: Resolve customer complaints by developing effective solutions and making informed recommendations.
  • Record Maintenance: Provide historical records by maintaining accurate documentation of area and customer sales.
  • Team Contribution: Contribute to team efforts by accomplishing related results as needed, fostering a collaborative work environment.
  • This role is crucial for enhancing customer satisfaction and driving sales performance within the store.

Education

Hialeah Senior High
Hialeah, FL

Skills

  • Safety procedures
  • Property maintenance
  • Landscaping
  • Security protocols
  • Excellent Customer Service Skills
  • Highly Organized
  • Effective Interaction: Ability to interact positively and effectively with all levels of faculty and staff
  • Technical Proficiency: Proficient in MS Office Suite (Word, Excel, PowerPoint) and Internet Explorer

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.

Languages

English
Full Professional

Timeline

Correctional Property Custodian

Miami-Dade Corrections & Rehabilitation
12.2022 - Current

Detention Officer

Detention Juvenile Justice
07.2022 - 12.2022

Store Manager

Life Storage
07.2018 - 07.2022

Assistant Manager

Metro PCS
02.2014 - 07.2018

Hialeah Senior High