Tnea Jeffreys
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Van Driver
MBBD
12.2022 - Current
- Collaborated with dispatchers to communicate any delays or obstacles encountered during deliveries, allowing for prompt adjustments to timelines or routes.
- Minimized product damage by carefully loading and unloading packages, utilizing proper handling techniques.
- Promoted positive morale within the team by maintaining an open line of communication with colleagues and encouraging collaboration to achieve shared goals.
- Consistently met or exceeded performance metrics related to on-time deliveries, customer satisfaction ratings, and safety records.
- Developed strong relationships with local businesses for repeat business opportunities through reliable service provision and positive interactions.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
Sales Consultant
FedEx Office
04.2019 - 11.2022
- Assisting customers, packing packages, design and produce customers orders
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Maximized customer retention by resolving issues quickly.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Followed up with existing customers to provide additional support and address concerns.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Assistant Manager
RANBOW USA
05.2015 - 03.2019
- Assisting the store manager in organizing, planning and implementing strategy
- Coordinating retail store operations
- Ensuring store schedules and objectives are met by employees
- Assistant Manager responsibilities include hiring and training sales associates, monitoring inventory and ordering merchandise based on demand
- You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Food Service Worker
FOOD SERVICES, SIXFLAGS AMERICA
08.2012 - 11.2014
- Maintain the cleanliness of both the dining and food preparation areas
- Greet guests, take their orders and deliver their food promptly and accurately
- Additional responsibilities of the Food Service Host/Hostess include: filling condiment dispensers, operating soda machines and preparing and cooking food.
Education
Dental Assistant - Dental Hygiene
FORTIS COLLEGE
Maryland, United States08.2017
HIGH SCHOOL DIPLOMA -
DR. HERNY A. WISE JR HIGH SCHOOL
Upper Marlboro, MD05.2014
Skills
- 30 WPM
- Safe Driving Practices
- ACCOUNTING
- CUSTOMER SERVICE
- PROBLEM SOLVING
- RECEPTIONIST
- Key Holder
- Retail Management
- Fast Food
- Scheduling
- Training
- Verbal and written communication
- Computer Skills
Additional Information
PROFESSIONAL SKILLS & KNOWLEDGE. Great Customer Service & Communication. Computer Tech. Type 30 wpm. Manager Duties. Accounting. Good Time Management. Problem Solving. Great Organization. Child development for 3 years
Workauthorization
Authorized to work in the US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Title: ASSISTANT MANAGER - RANBOW USA
Timeline
Van Driver
MBBD
12.2022 - Current
Sales Consultant
FedEx Office
04.2019 - 11.2022
Assistant Manager
RANBOW USA
05.2015 - 03.2019
Food Service Worker
FOOD SERVICES, SIXFLAGS AMERICA
08.2012 - 11.2014
Dental Assistant - Dental Hygiene
FORTIS COLLEGE
HIGH SCHOOL DIPLOMA -
DR. HERNY A. WISE JR HIGH SCHOOL
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