Javonte Mizell
Stone Mountain,GA
Summary
At Publix, as a Grocery Team Leader, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operations, utilizing my adeptness in task delegation and exceptional communication skills. By negotiating with vendors and mentoring staff, I fostered a team-oriented culture, achieving notable improvements in productivity and store efficiency.
Overview
9
9
years of professional experience
Work History
Grocery Team Leader
Publix
02.2016 - 09.2024
- Continuously sought opportunities for professional development, attending industry conferences and workshops to stay current on trends and best practices.
- Developed strong relationships with vendors to negotiate favorable pricing terms that directly benefited the company''s bottom line.
- Enhanced store atmosphere, maintaining a clean and well-stocked grocery area for customer convenience.
- Increased customer satisfaction by efficiently managing and organizing grocery department operations.
- Ensured optimal product availability with diligent inventory management practices.
- Mentored new employees, providing comprehensive training on store policies, procedures, and best practices.
- Promoted a safe work environment by enforcing safety protocols and addressing any potential hazards promptly.
- Monitored team performance regularly, providing constructive feedback and recognition to motivate employees towards excellence.
- Improved team productivity by implementing effective scheduling and task delegation strategies.
- Streamlined ordering processes to minimize out-of-stock situations and reduce waste.
- Resolved customer complaints professionally, taking appropriate action to rectify issues and maintain customer loyalty.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
Education
Hs Diploma -
Mcnair High School
Atlanta, GA03.2016
Skills
Stock Rotation
Task Delegation
Merchandising Strategies
Scheduling Coordination
Employee Coaching
Customer service and assistance
Verbal and written communication
Training and mentoring
Complaint Handling
Safety Monitoring
Store maintenance
Workflow Planning
Product Merchandising
Teamwork and Collaboration
Multitasking and Prioritizing
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Excellent Communication
Critical Thinking
Active Listening
Cash Handling and Reconciliation
Decision-Making
Timeline
Grocery Team Leader
Publix
02.2016 - 09.2024
Hs Diploma -
Mcnair High School