Javoris D. Bryant
Smyrna,GA
Summary
Results-driven Customer Support Manager with extensive experience in leadership, team development, and customer satisfaction. Adept at managing cross-functional teams, resolving customer issues, and implementing process improvements to drive efficiency. Passionate about enhancing customer experiences and optimizing support operations to align with business goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Regional Sales Manager
Loud Mouth
01.2023 - Current
- Spearheaded sales strategies to drive revenue growth and customer engagement.
- Collaborated with executives to improve customer experience and service strategies.
- Managed key customer accounts, ensuring seamless communication and issue resolution.
Area Operations Manager
Amazon
01.2020 - 01.2023
- Managed operational teams, overseeing logistics, customer orders, and service efficiency.
- Implemented quality assurance protocols to maintain compliance with company standards.
- Provided customer support via multiple channels, ensuring all company policies and procedures were adhered to.
- Led process improvement initiatives to enhance productivity and reduce operational bottlenecks.
Customer Support Manager
Phillips Healthcare
07.2016 - 12.2020
- Led a team of 42 customer support representatives, enhancing performance through coaching and process improvements.
- Implemented new support workflows, reducing issue resolution time by 35% and increasing customer satisfaction scores.
- Developed and maintained multi-channel support (phone, email, and live chat) to ensure seamless customer interactions.
- Analyzed customer service metrics to identify areas of improvement, resulting in a 20% increase in first-call resolution rates.
- Established customer feedback loops to drive service enhancements and improve retention rates.
- Collaborated with senior leadership to improve product knowledge training and streamline troubleshooting techniques.
Education
Bachelor of Science - Business Administration Management
ELIZABETH CITY STATE UNIV., COLLEGE OF ARTS & SCIENCES
Elizabeth City, NC12.2015
Skills
- Customer Support Leadership
- Process Improvement & Optimization
- Team Development & Training
- Conflict Resolution & Problem-Solving
- KPI & Performance Metrics Analysis
- Multi-Channel Support Management
- Client Relations & Retention Strategies
- SLA Compliance & Quality Assurance
Certification
- Omega Psi Phi Fraternity Inc., Keeper of Finance, 03/14- Present, Received and disbursed funds authorized by the chapter, audited by the chapter officers, Rendered written financial reports to the Executive Committee monthly.
- Big Brother Program, H.L Trigg Elementary, Presented financial literacy lessons to K-12 students, Mentored a group of 10 students on the importance of higher education.
- Relay for Life,Produced marketing strategies to solicit sales and promotion.
Timeline
Senior Regional Sales Manager
Loud Mouth
01.2023 - Current
Area Operations Manager
Amazon
01.2020 - 01.2023
Customer Support Manager
Phillips Healthcare
07.2016 - 12.2020
- Omega Psi Phi Fraternity Inc., Keeper of Finance, 03/14- Present, Received and disbursed funds authorized by the chapter, audited by the chapter officers, Rendered written financial reports to the Executive Committee monthly.
- Big Brother Program, H.L Trigg Elementary, Presented financial literacy lessons to K-12 students, Mentored a group of 10 students on the importance of higher education.
- Relay for Life,Produced marketing strategies to solicit sales and promotion.
Bachelor of Science - Business Administration Management
ELIZABETH CITY STATE UNIV., COLLEGE OF ARTS & SCIENCES
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