Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Javrick Taylor

Javrick Taylor

Fort Lauderdale,FL

Summary

Customer Support professional with a solid background in IT Support and Sales. Dedicated to delivering exceptional technical assistance and resolving customer inquiries promptly. Proven track record of effectively diagnosing and troubleshooting software and hardware issues, ensuring minimal downtime and maximizing customer satisfaction

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Exp Realty
Fort Lauderdale, FL
05.2021 - Current
  • Provided exceptional technical support and assistance to real estate agents, ensuring smooth operations and optimal utilization of technology resources.
  • Conducted in-depth market research and analysis using advanced data analytics tools to provide agents with accurate property valuations, pricing recommendations, and market trends for informed decision-making.
  • Implemented innovative online marketing strategies and leveraged social media platforms to promote listed properties, resulting in increased property visibility and accelerated sales cycles.
  • Collaborated closely with agents to understand their specific technology needs, recommending and implementing suitable software solutions to streamline workflows and enhance productivity.
  • Negotiated contracts and purchase agreements on behalf of agents, utilizing strong communication and negotiation skills to secure favorable terms and conditions in tech-related transactions.
  • Coordinated and facilitated technology inspections and assessments, ensuring compliance with industry standards and best practices for data security and privacy.
  • Developed and nurtured a robust network of IT professionals and vendors, enabling seamless access to technical support, software integration, and system upgrades for agents.
  • Kept abreast of the latest advancements in real estate technology, data analytics, and regulatory requirements to provide agents with up-to-date market insights and informed recommendations.
  • Delivered outstanding customer service, promptly addressing agent inquiries and concerns related to technology systems, and providing ongoing training and support to foster strong relationships.
  • Leveraged advanced real estate software and CRM platforms to manage agent databases, track leads, automate administrative tasks, and generate insightful reports to drive business growth.
  • Consistently exceeded performance targets by proactively identifying tech opportunities,

Tax Automation Specialist

Source One Tax Solutions
North Lauderdale, FL
01.2023 - 05.2023
  • Provided exceptional technical support and assistance to clients, addressing inbound calls and inquiries related to IT issues, and efficiently resolving technical concerns.
  • Demonstrated comprehensive knowledge of computer systems, networks, and software applications, offering accurate and timely advice to address client inquiries and provide expert guidance.
  • Assisted clients in troubleshooting and resolving hardware and software issues, ensuring minimal downtime and optimal system performance.
  • Utilized advanced diagnostic tools and remote access technologies to diagnose and resolve technical issues, ensuring prompt and efficient problem resolution.
  • Fostered strong relationships with clients through exceptional customer service and personalized technical advice, resulting in high levels of satisfaction and client retention.
  • Collaborated seamlessly with cross-functional teams, including network administrators and system engineers, to escalate complex technical issues and provide comprehensive solutions to clients.
  • Remained up-to-date on the latest advancements in technology and IT best practices, actively participating in training sessions and workshops to enhance knowledge and ensure proficiency in all IT-related matters.
  • Adhered to strict confidentiality guidelines and ethical standards, maintaining the utmost discretion when handling sensitive client information.
  • Consistently achieved or exceeded performance metrics through effective problem-solving strategies, efficient ticket management, and outstanding customer service.

Technical Sales Support Specialist

MSN Solutions
Hollywood, FL
10.2021 - 02.2022
  • Provided exceptional technical support and assistance to clients, addressing inbound calls and inquiries related to IT issues, and efficiently resolving technical concerns.
  • Demonstrated comprehensive knowledge of computer systems, networks, and software applications, offering accurate and timely advice to address client inquiries and provide expert guidance.
  • Assisted clients in troubleshooting and resolving hardware and software issues, ensuring minimal downtime and optimal system performance.
  • Conducted thorough assessments of clients' IT infrastructure, identifying potential vulnerabilities, and recommending appropriate security measures to enhance data protection and prevent cyber threats.
  • Utilized advanced diagnostic tools and remote access technologies to diagnose and resolve technical issues, ensuring prompt and efficient problem resolution.
  • Proactively promoted IT services and recommended solutions to clients, effectively increasing sales revenue and providing enhanced value to clients.
  • Fostered strong relationships with clients through exceptional customer service and personalized technical advice, resulting in high levels of satisfaction and client retention.
  • Collaborated seamlessly with cross-functional teams, including network administrators and system engineers, to escalate complex technical issues and provide comprehensive solutions to clients.
  • Remained up-to-date on the latest advancements in technology and IT best practices, actively participating in training sessions and workshops to enhance knowledge and ensure proficiency in all IT-related matters.
  • Adhered to strict confidentiality guidelines and ethical standards, maintaining the utmost discretion when handling sensitive client information.

Technical Product Specialist

Coral Springs Automall
Coral Springs, Florida
04.2019 - 08.2019
  • Engaged with potential clients, actively listening to their needs, requirements, and budget constraints to recommend suitable IT products and solutions.
  • Effectively communicated pricing, licensing options, and incentives available to assist customers in making informed purchasing decisions.
  • Built and maintained strong relationships with clients, ensuring a positive buying experience and fostering long-term partnerships.
  • Stayed updated on the latest technology industry trends, new product releases, and advancements in IT solutions to provide accurate and up-to-date information to customers.
  • Utilized customer relationship management (CRM) systems and sales tools to track customer interactions, manage leads, and follow up on potential sales opportunities.
  • Provided exceptional customer service throughout the entire sales process, ensuring customer satisfaction and maintaining a positive brand image.
  • Assisted clients in testing and evaluating IT solutions, showcasing their performance, capabilities, and unique selling points.
  • Collaborated with the sales team and other departments within the company to address customer inquiries, resolve issues, and facilitate seamless sales transactions.
  • Contributed to achieving sales targets and revenue goals by meeting or exceeding individual performance metrics.

Education

High School Diploma -

Calvary Chapel Fort Lauderdale
2016

Skills

  • Technical Troubleshooting and Problem-Solving: Proficiency in identifying and resolving basic hardware and software issues, utilizing troubleshooting techniques, and employing diagnostic tools to ensure smooth operations
  • Operating System Fundamentals: Understanding of essential concepts and functionality of operating systems like Windows, Linux, or macOS, including file management, user administration, and system configuration
  • Basic Networking Concepts: Familiarity with networking fundamentals such as TCP/IP, DNS, DHCP, and basic network troubleshooting to assist with network connectivity and resolve common connectivity issues
  • Help Desk Support and Ticketing Systems: Knowledge of providing customer support, utilizing help desk ticketing systems, and effectively communicating with end-users to address their technical inquiries and resolve problems
  • Basic IT Security Awareness: Awareness of cybersecurity best practices, including password management, data protection, and recognizing common security threats to ensure a secure computing environment
  • Software Installation and Configuration: Ability to install, update, and configure software applications on various operating systems, ensuring compatibility and resolving basic compatibility issues
  • Basic Scripting and Automation: Familiarity with scripting languages like Python, PowerShell, or Bash to automate routine tasks, streamline processes, and enhance productivity
  • IT Documentation and Knowledge Base: Experience in creating and maintaining technical documentation, such as user guides and knowledge base articles, to provide end-users with self-help resources and facilitate knowledge sharing within the team
  • Basic Data Analysis and Reporting: Proficiency in basic data analysis using tools like Excel, SQL, or Google Sheets, and generating basic reports or visualizations to present insights effectively
  • Hardware Assembly and Troubleshooting: Knowledge of computer hardware components and the ability to assemble, upgrade, and troubleshoot hardware issues for desktops or laptops

Certification

  • Team Collaboration Achievement Award: Acknowledged for collaborative skills and effectively working with cross-functional IT teams to address complex technical issues, implement solutions, and optimize IT infrastructure.
  • Proficiency in Help Desk Software: Demonstrated proficiency in utilizing help desk software to manage and track IT support tickets, prioritize tasks, and provide timely resolutions to end-users.
  • Continuous Learning in IT: Demonstrated commitment to professional growth in the IT field through participation in training programs, certifications, and staying updated on the latest industry trends and technologies.
  • Real Estate License: Eligibility & Knowledge to represent clients in real estate transactions and provide expert advice.

Timeline

Tax Automation Specialist

Source One Tax Solutions
01.2023 - 05.2023

Technical Sales Support Specialist

MSN Solutions
10.2021 - 02.2022

Customer Support Specialist

Exp Realty
05.2021 - Current

Technical Product Specialist

Coral Springs Automall
04.2019 - 08.2019

High School Diploma -

Calvary Chapel Fort Lauderdale

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Javrick Taylor