Jawan Smith
Greensboro,NC
Summary
Well-qualified, hard worker; with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Lab Assistant
Lab Corp
- Oversaw receiving, storage, and inventory of samples.
- Logged samples correctly into computerized tracking system
- Maintained lab by calibrating equipment and cleaning surfaces and items used
- Boosted operational productivity by organizing laboratory tools and materials meticulously.
Customer Service Representative
Alorica
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Mentor, At-Risk Youth
Guilford County School System
03.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Educator
Guilford County School System
01.2022 - 09.2024
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education
- Established and enforced clear class objectives and requirements to promote consistent education for students
- Created lesson plans focusing on world history, important historical figures and events that have impacted modern society
- Used videos, lectures and moderated discussions to engage students during class
- Met with administrators and department team members to work on curriculum planning and assessment methods
Sales and Leasing Consultant
InterSolutions
05.2020 - 06.2021
- Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Maintained comprehensive knowledge of available inventory, pricing, promotions, and market trends to provide accurate information to clients.
- Assisted property managers in maintaining occupancy levels by promptly addressing tenant concerns and coordinating repair or maintenance requests as needed.
Military Intelligence
Army
07.2011 - 05.2018
- Developed insights into intentions of intelligence targets by synthesizing information from disparate sources
- Triaged threat levels and reported to commanders
- Reviewed combat plans and determined potential risks
- Identified potential and existing threats and vulnerabilities
- Assessed intelligence data to predict future criminal or terrorist activity
- Reviewed video surveillance footage to identify individuals and support investigations
- Trained surveillance observers to operate equipment and monitor activity
- Maintained military intelligence Communications Security (COMSEC) systems with complete accuracy to support national safety
Military Police Officer
Army
07.2011 - 05.2018
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion
- Monitored and investigated suspicious persons, situations and unusual activities
- Completed regular patrols of assigned areas within operations areas
- Enforced military laws and regulations
- Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access
- Traveled to foreign territories to set up and defend military camps
- Transported dignitaries, government officials and criminals between stipulated locations
- Managed law enforcement, criminal investigations, safety protocols and civil disturbances
Education
Fort Lee Culinary Art School
Bachelor of Science - Kinesiology
North Carolina A & T State University
Greensboro, NC12.2020
Skills
- Reporting and Documentation
- Friendly, Positive Attitude
- Critical Thinking
- Reliable & Trustworthy
- Training & Development
- Conflict Resolution
- First Aid/CPR
- Student Motivation and Engagement
- Team Building
- Data Management
- Telecommunications Systems
- Supervision & Leadership
- Verbal and Written Communication
- Microsoft Office
- Military Experience
- Public Speaking
- Customer service
- File management
- Leasing and sales
- Phone and email etiquette
Certification
First Aid Certification
Accomplishments
Awarded Deans list for academic excellence in 4 consecutive years.
Honors society
Timeline
Mentor, At-Risk Youth
Guilford County School System
03.2022 - Current
Educator
Guilford County School System
01.2022 - 09.2024
Sales and Leasing Consultant
InterSolutions
05.2020 - 06.2021
Military Intelligence
Army
07.2011 - 05.2018
Military Police Officer
Army
07.2011 - 05.2018
Bachelor of Science - Kinesiology
North Carolina A & T State University
Lab Assistant
Lab Corp
Customer Service Representative
Alorica
Fort Lee Culinary Art School