Jawana Duncan
Washington,DC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Employment Specialist
Pathways To Housing Dc
Washington, District Of Columbia
07.2025 - Current
- Developed and implemented individualized employment plans for diverse client populations.
- Conducted skills assessments to match clients with appropriate job opportunities.
- Facilitated workshops on resume writing, interview techniques, and job search strategies.
- Established partnerships with local employers to expand job placement opportunities.
- Provided ongoing support and coaching to clients throughout the employment process.
- Monitored client progress and adjusted strategies to ensure successful placements.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
Security Officer
Allied Universal
06.2023 - Current
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
- Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat
- Enforced company policies regarding trespassing, loitering, theft prevention, etc
- Coordinated with external vendors for maintenance of security equipment such as CCTV cameras
- Conducted risk assessments to identify potential threats and vulnerabilities in the facility's physical infrastructure
- Assisted in the development and implementation of security awareness training programs for employees
- Monitored premises to prevent unauthorized access and ensure safety protocols.
- Responded to incidents, providing timely reports and assistance to local law enforcement.
Client Service Coordinator (Full-Time) 40hrs
Hillcrest Children and Family Center
01.2025 - 06.2025
- Verified insurance coverage for patients by contacting insurance companies and obtaining necessary information
- Reviewed patient records and insurance policies to ensure accuracy of information
- Identified discrepancies in insurance coverage and resolved issues with appropriate parties
- Maintained up-to-date knowledge of insurance plans, policies, and procedures
- Communicated effectively with patients regarding their insurance coverage and any potential out-of-pocket expenses
- Ensured compliance with HIPAA regulations when handling sensitive patient information
- Managed a high volume of incoming calls from patients, healthcare providers, and insurers
- Demonstrated strong problem-solving skills in resolving insurance coverage issues and claim denials
- Coordinated client intake processes to ensure timely and accurate service delivery.
- Facilitated communication between clients and service providers, enhancing overall client satisfaction.
Security Officer (Part-Time) 20hrs
Watkins Security Agency
04.2022 - 06.2024
- Patrol hotel areas and monitor activities to ensure the safety and security of the premises.
- Enforce rules and regulations to prevent unauthorized access and maintain order.
- Respond to alarms and emergencies, such as fires or medical incidents, and take appropriate action.
- Conduct security checks and inspections to detect and prevent theft, vandalism, or other illegal activities.
- Monitor surveillance cameras and other security equipment to identify and respond to suspicious behavior or threats.
- Provide assistance to employees, visitors, and customers as needed and ensure a positive and professional interaction.
- Report any incidents, accidents, or security breaches to the appropriate authorities and document all relevant information.
- Collaborate with law enforcement agencies or emergency services as needed to address security concerns.
- Follow company policies and procedures related to security protocols, emergency response plans, and safety guidelines.
- Stay updated on security best practices, trends, and technologies to improve security measures and protect the premises effectively.
Medical Records Clerk (Full-Time) 40hrs
Hillcrest Children & Family Center
09.2019 - 10.2022
- Scanned incoming documentation.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Observed confidentiality and safeguarded all patient-related information.
- Kept department clean, organized and professional.
- Purged outdated files.
- Pulled patient charts for upcoming appointments.
- Consolidated diverse medical records.
- Followed-up with insurance companies and individuals to resolve discrepancies.
- Verified, updated and entered patient information into system.
- Assisted with properly processing records requests.
- Worked with speed, efficiency and accuracy to process documentation and complete projects.
Education
High School Diploma -
Dunbar High School
Washington, DC08.1997
Skills
- Job development
- Employer outreach
- Community collaboration
- Training coordination
- Workforce development
- Individualized service planning
- Employment barriers identification
- Job readiness evaluation
- Record keeping
- Case management
- Records documentation
- Resume writing
- Scheduling and planning
- Customer relations
- Time management expertise
- Strong organization
- Schedule management
- Data analysis proficiency
- Research and due diligence
- Professionalism and etiquette
- Customer support
- Meeting deadlines
- Call center experience
- Follow-up skills
- File management
Certification
- AED Certification
- CPR Certification
- First Aid Certification
- Guard Card
- Driver's License
Timeline
Employment Specialist
Pathways To Housing Dc
07.2025 - Current
Client Service Coordinator (Full-Time) 40hrs
Hillcrest Children and Family Center
01.2025 - 06.2025
Security Officer
Allied Universal
06.2023 - Current
Security Officer (Part-Time) 20hrs
Watkins Security Agency
04.2022 - 06.2024
Medical Records Clerk (Full-Time) 40hrs
Hillcrest Children & Family Center
09.2019 - 10.2022
High School Diploma -
Dunbar High School