Jawana Holifield
Indianapolis,IN
Summary
Knowledgeable Nurse with over 9 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing clinical operational performance.
Overview
10
10
years of professional experience
Work History
Director of Clinical Support
Oak Street Health
Indianapolis, IN
05.2022 - Current
- In collaboration with the central VP of Clinical Support, and the local regional leadership team, I align on a plan to achieve quarterly and annual nursing goals in accordance with regional targets in patient care, quality, and experience. I supported the care team nurses with achieving these goals, to meet Oak Street Health’s high standards of patient care.
- I support the recruitment and hiring of clinical staff, hiring for fit of company values, mission, and promote team diversity to ensure staff are reflective of the communities we serve, while developing a strong pipeline particularly for new centers.
- Directly manages regionally-allocated MA and RN preceptors
- Collaborate with Central and Regional Leadership in implementation of clinical operational standards and processes to streamline operations and patient flow.
- Leverage central policies and procedures, and refine locally as needed, for improvement of patient flow and safety.
- Lead regional implementations of new and updated workflows for core care delivery elements
- Created and implement standardized clinical workflows + tools to reduce ambiguity and meet our business drivers
- Define and create resources for role clarity and to make work easier
- Define and maximize nurse impact in care model on chronic condition management and acute escalations in care
- Ensure effective maintenance of lab operations
- Ensure applicable upskilling of care team members to meet and exceed in components of care delivery
Regional Quality Nurse
Oak Street Health
Indianapolis, IN
11.2021 - 06.2022
- Support in-the-moment safety resolution (pre- incident reporting); follow-up on submitted safety incidents or good catches (post-incident reporting)
- Prioritize the safety of lab and clinical services through QA efforts and proper CLIA maintenance
- In partnership with central team, and other regions, maintain clinical supply formulary, and effective (in-budget) supply management practices
- Partner with HR and Practice Managers to administer clinical competencies and skills assessment at time of hire and annually
- Provide in-service and coaching to clinical team members, as needed for new operating procedures and workflow adherence
- Investigated opportunities to optimize clinical workflows, leveraging dashboards and metrics, as needed.
- Champion population health initiatives, including preventative screenings, vaccinations, and other annual quality measures
- Serve as a resource to PM on the hiring and staffing of clinical staff
- Support training & onboarding of new clinical staff (RNs, MAs, Phlebotomists)
Clinical Lead Nurse
Oak Street Health
Indianapolis, IN
01.2020 - 11.2021
- Ensure we meet operational nursing standards
- Provide reports on productivity and quality
- Ensure all staff followed policies and procedures
- Train new team members
- Evaluate Medical Assistance and Nurse performance
- Handle complaints or other issues
- Develop and implement staffing plan for shift based on patient acuity, patient census and available staff.
- Serve as a resource to staff for solving clinical problems.
- Provide for immediate follow-up, documentation and communication of incidents to appropriate manager and director.
Center Nurse
Oak Street Health
Indianapolis, IN
04.2018 - 02.2020
- Provided competent nursing care by displaying proficiency in this role and executing job responsibilities in a safe and consistent manner
- Responded to incoming telephonic requests in a dependable manner, ensuring we are responsive to their needs and exceeding expectations
- Provided clinically competent triage and symptom management to patients who may or may not be physically present
- Utilized standardized protocols for medication management, prescription refills and prior authorizations.
- Conduct thorough and accurate reviews of patient medications and update as needed
- Provide comprehensive education and direct patient care, particularly around chronic conditions; may occur in person, over the phone or in group settings
- Participate in care team meetings to discuss patient care and clinic operations
- Perform point of care testing, procedures and specimen collection (including phlebotomy) as needed
Dialysis Registered Nurse
Fersenius Medical Care
Indianapolis, IN
06.2014 - 05.2018
- Assessed need for, ordered, obtained and interpreted appropriate lab tests.
- Developed and implemented nursing care plans
- Shift Charge Nurse oversaw average of 10-18 patients per shift plus nursing personnel assigned to dialysis unit
- Medication Administration
- Initiation of Dialysis Treatment
- Adequacy Reports and patient scheduling
- Patient Education
- Request medication refills
Education
Associate of Science -
Fortis College - Cuyahoga Falls
Cuyahoga Falls, OH01-2014
Master of Science -
Western Governors University
Salt Lake City, UTBachelor of Science -
Western Governors University
Salt Lake City, UTSkills
- Staff Development
- Hiring and Retention
- Quality Assurance
- Project Management
- Project Coordination
- Cross-functional team leadership
- Verbal and written communication
- Charismatic Leader
- Talent Acquisition
- People Management
- Content Development
- Strategic Planning
- Strong Microsoft and computer skills
Timeline
Director of Clinical Support
Oak Street Health
05.2022 - Current
Regional Quality Nurse
Oak Street Health
11.2021 - 06.2022
Clinical Lead Nurse
Oak Street Health
01.2020 - 11.2021
Center Nurse
Oak Street Health
04.2018 - 02.2020
Dialysis Registered Nurse
Fersenius Medical Care
06.2014 - 05.2018
Associate of Science -
Fortis College - Cuyahoga Falls
Master of Science -
Western Governors University
Bachelor of Science -
Western Governors University