Jawana Shepard

Dedicated and versatile Health Administration professional with focus on individual needs & being proficient in employing constant communication, patience and positive reinforcement. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly skilled and enthusiastic professional with the ability to develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

• Certified Special Education Teacher
• Certified Guest Services Professional, American Hotel & Lodging Institute

Volunteer Experience *Over 500 volunteer hours with the CAVHCS – East Campus

Patricia Randall, Tuskegee, AL Business office volunteer – CAVHCS

•Filed billing statements according to payment and non-payment.

•Answered phones, copy, faxed, and scanned information.

•Verified demographic information with patients. • Assisted in gathering information for legal documents.

•Assisted Administrative Officer in preparing billing statements and credit payments.

•Prepared excel worksheets for bookkeeping.

Pharmacy Volunteer – CAVHCS

Richard Carlisle, Tuskegee, AL

•Assisted Pharmacy Technicians in scanning prescriptions into computer system.

•Assisted Pharmacist in filling, packaging, mailing, and handing out prescriptions.

•Assisted Clinical Pharmacist in given providing health education to patients.

•Assisted Procurement Technicians in ordering medications.

•Discussed plans of care, medication administration and coordination of care with veterans & their families.

Rehabilitation Medicine Volunteer – CAVHCS Charlene Uhuru, Tuskegee, AL

•Verified/Updated patient demographic information.

•Answered phones, copy, faxed, scanned information.

•Filed forms & documents.

•Assisted supervisor in managing administrative aspects of Rehabilitation Medicine Services for the divisions of Physical Therapy, Occupational Therapy, and Kinesiology including checking patients into & out of clinical rehab appointments.

•Assisted rehabilitation nurses and therapists with rehabilitation treatment and patient care according to hospital, state, professional and federal regulations and guidelines.

Cardiac Rehabilitation - EAMC, Opelika, AL

Practicum Experience

Exercise Science 70-hour practicum

•Conducted initial assessment of patient.

•Established an exercise program for the patient.

•Performed blood & glucose monitoring.

•Evaluated patient prior to each exercise session for contraindication.

•Developed care plan for the patient, including nutrition & medication.

•Connected EKG monitors to patient before start of exercise program.

•Monitored any EKG rhythm abnormalities.

•Assisted patient in performing exercises during rehab.