Jawanza Armstrong

• Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
• Fostered a positive work environment through effective leadership skills and clear communication with employees.
• Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
• Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
• Monitored front and back of house areas so that questions could be promptly addressed.
• Conducted security tours on a hourly basis of the site by ensuring areas were all clear and fire extinguishers were up to date.
• Addressed concerns of those looking to travel to different and popular tourist areas
• Created and assisted with incident reports for any situation ranging from those who needed medical assistance and or those who needed help with police detail.
• Observed all the retail cameras of the location and provided updates in real time about any on going issues at the site.

· Engaging with guests in a genuine way delivering stellar guest service experience.

· Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

· Excelled in being a dependable team member by being versatile in all areas including Stockroom, Same Day Delivery, Order Pick Up, Cashier, Home, Toys, Seasonal, Cosmetics, Pharmacy, Electronics Dry Market, Produce Coolers and Freezers sections as well as the Receiving Area

· Training and mentoring multiple new hires from various stores.

· Assisted on the registers addressing guest concerns and defusing conflicts.

· Efficiently directed the lines to the line busters, self-checkout stations and the registers.

· Established clear goals and expectations and hold team members accountable to expectations.

· Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

· Improved team productivity by implementing efficient project management strategies and streamlining communication channels.

· Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

· Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

· Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.

· Driving guest loyalty by building strong relationships with guests through positive attitude and attentive response.

• Enhanced productivity levels by delegating tasks effectively and providing clear instructions to team members.
• Reduced errors in stocking shelves by accurately monitoring product placement.
• Ensured smooth overnight operations with regular communication and coordination with daytime management and staff.
• Boosted employee morale, fostering a positive work environment through open communication and recognition of accomplishments.
• Excelled in various work area such as Visuals, Fixtures, T-stands, Builds and Folding.
• Enhanced productivity levels by delegating tasks effectively and providing clear instructions to associates.
• Trained new store associates on company policies, procedures, and job responsibilities to ensure consistent performance across the team.
• Improved team efficiency by implementing streamlined processes and organizational systems for overnight tasks.
• Organized and maintained inventory of the stockroom and sales floor.

• Initiate special duties and projects to enhance operational efficiency and improve the guests experience
• Contribute to the success of the store by driving specifics business metrics
• Maintain a positive and efficient interaction with each guests during peak hours to ensure a positive outcome for the company
• Delivered updated and accurate information to guests about current and upcoming events.
• Delivered exceptional customer service, resulting in positive feedback and repeat visits from satisfied guests.
• Handled guest complaints professionally, implementing effective solutions to resolve issues quickly.
• Coordinated special events for guests, including birthday celebrations and anniversary surprises, creating memorable experiences.
• Communicated efficiently with other departments to address guest needs comprehensively while minimizing delays or miscommunication.
• Greeted visitors and customers upon arrival, informing them about the three floors of the store.
• Built customer loyalty by dressing up as Mr. Yellow, taking pictures and engaging in showtime dances.