Jawara Smith
Portland,OR
Summary
Driven by a goal-oriented mindset, excelled at Key Innovations Group by leveraging customer relationship building and cold-calling skills to significantly enhance sales revenue. Known for exceptional customer service and adept at CRM management, Consistently expanded client bases and fostered strong, lasting relationships, contributing to a notable increase in customer satisfaction and sales achievements. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Sales Representative
Key Innovations Group
05.2021 - 03.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed approximately 30+ incoming calls and emails per day from customers inquiring on pricing, deals and product knowledge.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Inside Sales Representative
H.E. Mitchell Co.
07.2016 - 05.2021
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Attended industry trade shows for networking purposes and lead generation.
- Performed accurate diagnostics on malfunctioning locks to identify issues and implement appropriate repair solutions swiftly.
- Managed inventory levels effectively, ensuring adequate stock availability for completing assigned tasks without delays.
- Restored functionality to damaged locks by disassembling and replacing worn or broken components as needed.
Locksmith Technician
A-max Security Solutions
07.2013 - 06.2016
- Performed accurate diagnostics on malfunctioning locks to identify issues and implement appropriate repair solutions swiftly.
- Managed inventory levels effectively, ensuring adequate stock availability for completing assigned tasks without delays.
- Restored functionality to damaged locks by disassembling and replacing worn or broken components as needed.
- Built trust with customers by offering transparent pricing structures and clear explanations of proposed solutions.
- Developed a reputation for exceptional workmanship in installing high-security locks for various applications.
- Assisted customers in emergency situations, including lockouts and broken key extractions.
- Offered consultations to clients seeking advice on selecting the best security solutions for their specific needs, resulting in tailored and effective recommendations.
Education
High School Diploma -
Denmark Olar High School
Denmark, SCSkills
Customer Service
Customer Relations
Customer Relationship Building
Interpersonal communication skills
Cold-calling
Goal-oriented mindset
Lead Qualification
Objection handling
CRM Management
Time Management
Staff Management
Staff Training and Development
Verbal and written communication
Timeline
Sales Representative
Key Innovations Group
05.2021 - 03.2024
Inside Sales Representative
H.E. Mitchell Co.
07.2016 - 05.2021
Locksmith Technician
A-max Security Solutions
07.2013 - 06.2016
High School Diploma -
Denmark Olar High School
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