Aria Mazhar
North Andover,MA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
IHG Hotels Group- Holiday Inn
06.2023 - Current
- Acted as a main point of contact for guests from reception at front desk to guest checkout (performed all check-in and check-out activities)
- Provided information about the hotel, available rooms, rates, and amenities
- Extended, changed, and canceled reservations on site and over the phone as requested by guests
- Organized, tracked and responded to emails/digital-check ins/front-desk email inquiries/packages and deliveries
- Resolved customer phone inquiries; transferring clients to appropriate personnel/dept
- Filed receipts, deposit transfers, and cc authorization forms
- Liaised with house-keeping staff to ensure booked rooms were clean and fully furnished before arrival of guests; assigned housekeepers which rooms needed to be cleaned and communicated any late checkouts that could impact housekeeping schedule
- Promptly resolved any client issues/complaints in a timely, professional manner (e.g. changing rooms due to maintenance issues and compensating accordingly)
- Acted as a liaison between Holiday Inn and third party reservation sites (Expedia, Priceline, etc.) to adjust reservations
- Facilitated maintenance requests by maintaining constant communication with facilities via two-way radio
Barista
Vester Cafe
02.2022 - 09.2022
- Bolstered Vester brand by creating and promoting new, unique seasonal drinks using in-house specialty syrups
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards; trained/onboarded new staff on barista concepts; maintained commercial equipment used to make product
- Recommended menu items based on customer profile/interest; promoted loyalty programs to regular customers
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Kept product inventory stocked during times of customer congestion and high demand and processed payments using POS system
Fitness Center Desk Attendant
CMJ Management- Harbor Point On The Bay
09.2019 - 06.2021
- Responsible for check-in of fitness center members and manually generating IDs for new members
- Oversaw package concierge service (receiving/signing off packages and labeling/placing them in the correct location)
- Followed up on work order requests for apartment residents at Harbor Point, maintained upkeep of gym equipment, and assigned lockers
Sales Associate
Pressed Juicery
01.2018 - 06.2018
- Cut, prepared, and served Freeze- a healthy alternative to frozen yogurt, followed proper food handling procedures.
- Prepared hot beverages, cleaned equipment, restocked freeze and juices throughout the day
- Asked open-ended questions to learn about customer's lifestyle and wellness goals; identified the right products to help them achieve those goals and match their needs with the features & benefits of products; enrolled customers in Membership Program.
Education
Bachelor of Arts - Communications
University of Massachusetts - Boston
Boston, MA05.2023
Skills
- Mail Handling
- Sorting and Labeling
- Hospitality Service
- Customer Assistance
- Call Answering and Routing
- Conflict Management
- Front Desk Operations
- Manage Files
- Administrative Skills
Timeline
Front Desk Receptionist
IHG Hotels Group- Holiday Inn
06.2023 - Current
Barista
Vester Cafe
02.2022 - 09.2022
Fitness Center Desk Attendant
CMJ Management- Harbor Point On The Bay
09.2019 - 06.2021
Sales Associate
Pressed Juicery
01.2018 - 06.2018
Bachelor of Arts - Communications
University of Massachusetts - Boston
Similar Profiles
RAMASAMY SWAMINATHANRAMASAMY SWAMINATHAN
Purchase Buyer at Holiday Inn Express (IHG Hotels and Resorts)Purchase Buyer at Holiday Inn Express (IHG Hotels and Resorts)
PRANAV PATELPRANAV PATEL
Hotel Owner / Hotel Management at IHG Holiday Inn Express / Choice HotelsHotel Owner / Hotel Management at IHG Holiday Inn Express / Choice Hotels
David BollingerDavid Bollinger
Houseperson at IHG Hotel Group, Holiday Inn ExpressHouseperson at IHG Hotel Group, Holiday Inn Express