Ja'waun Jones
Benicia,CA
Summary
Dynamic Assistant Manager with proven expertise at Dollar Tree in enhancing store operations and customer satisfaction. Skilled in inventory management and team leadership, I implemented process improvements that boosted efficiency and sales growth. Committed to fostering a positive work environment while ensuring compliance with company standards and delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Doller Tree
Moberly, MO
01.2023 - 12.2025
- Assisted in managing daily store operations, ensuring compliance with company policies.
- Trained and supervised team members on customer service best practices and operational procedures.
- Conducted inventory management, optimizing stock levels and minimizing discrepancies.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Collaborated with management to develop promotional displays that increased product visibility.
- Analyzed sales trends to assist in effective merchandising strategies for seasonal promotions.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction.
- Maintained accurate cash handling procedures, ensuring accountability during daily transactions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Side Cook
Panda Express Restaurant
Benicia, CA
03.2020 - 12.2023
- Prepared and cooked menu items following established recipes and safety standards.
- Maintained cleanliness and organization of kitchen station to promote efficiency.
- Assisted in inventory management by tracking ingredient usage and restocking supplies.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored food quality and presentation to maintain high customer satisfaction levels.
- Adapted quickly to changing priorities and menu specials in fast-paced environment.
- Supported training of new staff on kitchen procedures and best practices.
- Implemented suggestions for improving workflow, resulting in enhanced kitchen operations.
- Implemented time-saving strategies in food preparation processes, effectively expediting meal production without compromising quality.
- Adhered to strict safety standards, minimizing accidents and ensuring sanitary conditions in the kitchen.
- Contributed to a positive workplace culture by consistently exhibiting a professional attitude and strong work ethic, fostering camaraderie among kitchen staff.
- Received positive feedback from chefs for consistently producing high-quality dishes under tight deadlines.
- Contributed to menu development with creative input on new dishes, enhancing variety for returning guests.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace throughout service.
- Assisted in training new team members, sharing expertise gained through years of experience as a Side Cook.
- Developed strong communication skills in coordinating with front-of-house staff on order modifications or special requests from patrons.
- Ensured proper food storage and handling practices, maintaining optimal freshness and reducing waste.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
Cook
KFC Restaurant
Higbee, MO
03.2020 - 05.2020
- Prepared and cooked menu items according to KFC specifications and recipes.
- Maintained cleanliness and organization of kitchen workspace following health and safety standards.
- Operated kitchen equipment including fryers, grills, and ovens efficiently and safely.
- Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
- Collaborated with team members to ensure timely service during peak hours.
- Followed portion control guidelines to minimize waste while ensuring customer satisfaction.
- Trained new staff on food preparation techniques and safety protocols effectively.
- Implemented improvements in workflow to enhance overall kitchen efficiency during service periods.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma -
Benicia High School
Benicia, CASkills
Team leadership
Customer service
Inventory management
Cash handling
Store operations
Kitchen organization
Time management
Communication skills
Recruiting and interviewing
Sales growth
Timeline
Assistant Manager
Doller Tree
01.2023 - 12.2025
Side Cook
Panda Express Restaurant
03.2020 - 12.2023
Cook
KFC Restaurant
03.2020 - 05.2020
High School Diploma -
Benicia High School