Ja'waun Jones
Benicia,CA
Summary
Dynamic Assistant Manager with proven expertise at Dollar Tree in enhancing store operations and customer satisfaction. Skilled in inventory management and team leadership, I implemented process improvements that boosted efficiency and sales growth. Committed to fostering a positive work environment while ensuring compliance with company standards and delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Doller Tree
01.2023 - 12.2025
- Assisted in managing daily store operations, ensuring compliance with company policies.
- Trained and supervised team members on customer service best practices and operational procedures.
- Conducted inventory management, optimizing stock levels and minimizing discrepancies.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Collaborated with management to develop promotional displays that increased product visibility.
- Analyzed sales trends to assist in effective merchandising strategies for seasonal promotions.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction.
- Maintained accurate cash handling procedures, ensuring accountability during daily transactions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Side Cook
Panda Express Restaurant
03.2020 - 12.2023
- Prepared and cooked menu items following established recipes and safety standards.
- Maintained cleanliness and organization of kitchen station to promote efficiency.
- Assisted in inventory management by tracking ingredient usage and restocking supplies.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored food quality and presentation to maintain high customer satisfaction levels.
- Adapted quickly to changing priorities and menu specials in fast-paced environment.
- Supported training of new staff on kitchen procedures and best practices.
- Implemented suggestions for improving workflow, resulting in enhanced kitchen operations.
- Implemented time-saving strategies in food preparation processes, effectively expediting meal production without compromising quality.
- Adhered to strict safety standards, minimizing accidents and ensuring sanitary conditions in the kitchen.
- Contributed to a positive workplace culture by consistently exhibiting a professional attitude and strong work ethic, fostering camaraderie among kitchen staff.
- Received positive feedback from chefs for consistently producing high-quality dishes under tight deadlines.
- Contributed to menu development with creative input on new dishes, enhancing variety for returning guests.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace throughout service.
- Assisted in training new team members, sharing expertise gained through years of experience as a Side Cook.
- Developed strong communication skills in coordinating with front-of-house staff on order modifications or special requests from patrons.
- Ensured proper food storage and handling practices, maintaining optimal freshness and reducing waste.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
Cook
KFC Restaurant
03.2020 - 05.2020
- Prepared and cooked menu items according to KFC specifications and recipes.
- Maintained cleanliness and organization of kitchen workspace following health and safety standards.
- Operated kitchen equipment including fryers, grills, and ovens efficiently and safely.
- Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
- Collaborated with team members to ensure timely service during peak hours.
- Followed portion control guidelines to minimize waste while ensuring customer satisfaction.
- Trained new staff on food preparation techniques and safety protocols effectively.
- Implemented improvements in workflow to enhance overall kitchen efficiency during service periods.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma -
Benicia High School
Benicia, CASkills
Team leadership
Timeline
Assistant Manager
Doller Tree
01.2023 - 12.2025
Side Cook
Panda Express Restaurant
03.2020 - 12.2023
Cook
KFC Restaurant
03.2020 - 05.2020
High School Diploma -
Benicia High School