Jawaun Pugh
Austell,GA
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations. Demonstrates strong financial and organizational skills, consistently achieving goals through effective communication and analytical thinking. Recognized for fostering a positive work environment, while leveraging proficiency in Microsoft Excel to drive efficiency.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Allied Universal Security Services
10.2023 - 02.2025
- Streamlined office operations for improved productivity, with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Updated customer information in databases regularly to ensure accuracy of records.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Early Stage Collections Agent
Carmax Auto Finance
01.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns, and providing effective solutions.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Expedited the title transfer process, closely monitoring timelines, and proactively addressing any potential delays.
Customer Advocate Team Lead
Carvana
03.2022 - 12.2022
- Enhanced the company's reputation for professionalism with courteous, respectful communication during collections interactions.
- Streamlined debt recovery processes by maintaining accurate documentation of all customer communications and account details.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
OGP Department Manager
Walmart
02.2017 - 02.2020
- Streamlined operations for increased efficiency through regular process reviews, and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
BBA - Computer Science
Georgia State University
Atlanta, GA05.2025
High School Diploma -
South Cobb High School
Austell, GA05.2016
Skills
- Financial knowledge
- Goal-Oriented
- Organizational skills
- Presentation skills
- Microsoft Excel Proficiency
- Call center experience
- Analytical thinking
- Computer literacy
Timeline
Front Desk Receptionist
Allied Universal Security Services
10.2023 - 02.2025
Early Stage Collections Agent
Carmax Auto Finance
01.2023 - 10.2023
Customer Advocate Team Lead
Carvana
03.2022 - 12.2022
OGP Department Manager
Walmart
02.2017 - 02.2020
BBA - Computer Science
Georgia State University
High School Diploma -
South Cobb High School
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