Jawayria Iqbal
Maryland
Summary
Proven QA Account Specialist with a track record of enhancing operations and achieving a 20% growth in customer accounts Services. Expert in SQL, IOT , AI Engines and client relationship management, adept at leveraging SAAS and Agile environments to deliver insightful solutions and drive business success. Demonstrates exceptional analytical and interpersonal skills to exceed objectives.
Overview
7
7
years of professional experience
Work History
QA Account Specialist
Origin Wireless Ai
01.2024 - 06.2024
- Adhered to standards of quality and service as well as all compliance requirements.
- Analyzed financial data and generated accurate, insightful reports for management.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Analyzed unstructured information to derive key insights.
- Helped solve diverse program problems with in-depth analysis.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Performed compilation, research and data tracking .
- Maintained complex T-SQL queries, views and stored procedures in multi-database environment with little supervision.
Customer Service / Proposal Coordinator / Key Account Manager
Meckley Services
06.2020 - 12.2023
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Utilized CRM and FMS tools to manage and organize data
- 20% growth in 1st year with existing accounts
- 15% growth in terms of new accounts.
- Analyzed buildings HVAC, VAV & VRF to prepare estimates for commercial construction and high rise building work.
- · Streamlined communication between departments to ensure timely resolution of BMS-related issues.
- · Obtained bids from vendors and subcontractors to make cost-effective selections.
Customer Sales & Service Expert
Ibex Global
03.2019 - 12.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Worked closely with cross-functional teams to address complex client issues, demonstrating a commitment to providing exceptional service and maintaining long-term relationships.
Key Account Executive
Interflow Communications
01.2018 - 02.2019
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Developed and delivered presentations to key customers to position products and services.
- Maximized 15% sales opportunities by conducting comprehensive market research and analysis.
- Scheduled meetings, appointments and travel arrangements.
- Used filing systems to improve document management and organization.
Virtual Assistant
Amazon
03.2017 - 12.2017
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Managed CRM input, exports and clean up.
Education
Bachelor of Science -
IU
01.2017
Skills
- SAAS
- Linux
- Java
- Salesforce
- Agile environment
- Jira
- SDLC
- IOT devices
- SQL
- Troubleshooting
Accomplishments
- Mongo.com
- Microsoft Office Suite
- KPI Monitoring
- Google Search Console
- Technical SEO
- Adobe Creative Suite
- Order Management
- B2B sales
- CRM Software
- Yellow Event Management Tool
- Tableau
- CAM Experience
Timeline
QA Account Specialist
Origin Wireless Ai
01.2024 - 06.2024
Customer Service / Proposal Coordinator / Key Account Manager
Meckley Services
06.2020 - 12.2023
Customer Sales & Service Expert
Ibex Global
03.2019 - 12.2019
Key Account Executive
Interflow Communications
01.2018 - 02.2019
Virtual Assistant
Amazon
03.2017 - 12.2017
Bachelor of Science -
IU