Jawon Hampton
Loma Linda,CA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Fitness International LLC
04.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Rubidoux High School
Erika Vanholland
01.2018 - 01.2019
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
Skills
- Employee relations and conflict resolution
- Management
- Policies and procedures implementation
- Performance monitoring
- Project management abilities
- Health and safety compliance
- Delegation
- Work flow planning
- Incidents management
- Performance reporting
- Customer relations specialist
- Negotiation
- Sales background
- Production
- Marketing
- Schedule oversight
- New product introductions strategies
- Multi-site operations
- Systems implementation
- HR planning
- Troubleshooting and problem solving
- Staff training/development
- Operational Efficiency
- Staff Training
- Project Management
- Effective leader
- Staff hiring
- Customer Relationship Management
- Scheduling
- Recruitment
- Logistics
- Risk Management
- Employee reviews
- Purchasing and planning
- Multitasking
- Problem-solving abilities
- Professionalism
- Time management abilities
- Adaptability
- Crisis Management
Certification
- CPR/AED Certification
- First Aid Certification
- Forklift Certification
Timeline
Operations Manager
Fitness International LLC
04.2019 - Current
Rubidoux High School
Erika Vanholland
01.2018 - 01.2019
- CPR/AED Certification
- First Aid Certification
- Forklift Certification