Jonathan Woodson
Middleburg,FL
Summary
Dynamic sales and customer service professional with a proven track record of driving revenue growth and cultivating strong client relationships. Expertise in team collaboration, adaptability to evolving business needs, and proficiency in negotiation, communication, and strategic planning. Recognized for reliability and the ability to foster a productive team environment while consistently achieving and exceeding targets. Committed to delivering exceptional results through a customer-centric approach and innovative problem-solving skills.
Overview
18
18
years of professional experience
Work History
Sales Representative Level III
Cellular Sales Verizon
08.2024 - Current
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Conducted market research to identify emerging trends and customer needs.
- Trained junior sales staff on product knowledge and customer engagement techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Driver Captain
Perfect Pizza Pie
04.2019 - 08.2024
- Demonstrated strong problem-solving skills and quick decision-making abilities in high-pressure situations.
- Collaborated with team members to meet delivery deadlines and exceed customer expectations.
- Handled cash transactions and maintained proper accounting procedures.
- Adhered to all traffic laws and safety regulations to ensure a safe driving environment.
- Assisted in training new drivers on best practices for delivery and customer interaction.
- Developed strong relationships with regular customers, enhancing loyalty and repeat business.
Member Service Specialist
VyStar Credit Union
11.2018 - 04.2019
- Demonstrated ability to effectively communicate with customers and provide exceptional service.
- Proficient in handling customer inquiries and resolving complaints.
- Strong attention to detail and ability to multitask.
DSL Technical Support Team Lead
AT&T
09.2017 - 11.2018
- Led a team of technical support representatives in troubleshooting DSL connectivity issues for customers.
- Managed and resolved escalated customer issues related to DSL service interruptions and speed degradation.
- Implemented process improvements to streamline technical support operations and increase team efficiency.
- Collaborated with network engineers to identify and address root causes of DSL network outages and performance issues.
- Provided training and mentorship to junior technical support staff to enhance their skills and knowledge in DSL troubleshooting.
Turf Specialist
Ameripest Lawn and Pest Control
08.2012 - 09.2017
- Applied pesticides and fertilizers according to schedule and regulations.
- Diagnosed and treated common lawn diseases and pests.
- Utilized various equipment such as sprayers and spreaders to apply treatments efficiently.
- Provided excellent customer service and addressed client inquiries and concerns.
- Maintained accurate records of treatments and client communications.
Retention Specialist
Citicards
02.2012 - 08.2012
- Managed client accounts and consistently met retention targets.
- Provided excellent customer service and resolved issues in a timely manner.
Senior Customer Service Specialist
Ally Financial
09.2010 - 12.2011
- Resolved complex customer issues and provided personalized solutions.
- Consistently received positive feedback from customers and exceeded performance metrics.
- Trained and mentored new team members to improve overall service quality.
Customer Service and Sales Account Manager
Citicards
11.2007 - 09.2010
- Excellent communication and customer service skills when interacting with clients and team members.
- Managed key accounts with a focus on driving sales and providing exceptional client service.
- Collaborated with internal departments to streamline processes and improve overall customer satisfaction.
- Achieved and exceeded sales targets consistently through effective upselling techniques.
Education
High School Diploma -
Middleburg High School
Middleburg, FL05.2003
Skills
- Team leadership and management
- High systems proficiency
- Excellent communicator
- Elite customer service
- Exceptional sales performance
- Relationship building
- Product and service knowledge
- Sales closing
- Upselling and cross selling
- Objection handling
Timeline
Sales Representative Level III
Cellular Sales Verizon
08.2024 - Current
Driver Captain
Perfect Pizza Pie
04.2019 - 08.2024
Member Service Specialist
VyStar Credit Union
11.2018 - 04.2019
DSL Technical Support Team Lead
AT&T
09.2017 - 11.2018
Turf Specialist
Ameripest Lawn and Pest Control
08.2012 - 09.2017
Retention Specialist
Citicards
02.2012 - 08.2012
Senior Customer Service Specialist
Ally Financial
09.2010 - 12.2011
Customer Service and Sales Account Manager
Citicards
11.2007 - 09.2010
High School Diploma -
Middleburg High School
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