Jawuan Cates
Burlington
Summary
Results-driven Human Resources Specialist known for exceptional productivity and efficiency in managing HR tasks. Specialize in talent acquisition, employee relations, and compliance management. Excel at communication, problem-solving, and adaptability, ensuring smooth HR operations and positive workplace environment. Embrace challenges with resilience and strategic thinking to support organizational goals.
Overview
4
4
years of professional experience
Work History
Human Resource Specialist
U.S. Army Active Duty
Wahiawa
11.2022 - Current
- Managed employee records and maintained confidentiality of sensitive information.
- Facilitated training sessions on compliance and workplace policies for staff.
- Assisted in resolving employee inquiries regarding benefits and policies.
- Supported performance evaluation processes through documentation and feedback collection.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Provided essential support to address individual HR needs of employees.
- Created training materials for new hires and provided orientation sessions.
- Partnered with senior HR team to communicate company standards and policies.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Provided guidance to managers on disciplinary action and performance management.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Coordinated training and development programs to enhance employee skills and support career growth.
Executive Administrative Assistant
U.S. Army Active Duty
Honolulu
01.2022 - 11.2022
- Assisted in preparing reports and documentation for official correspondence.
- Supported communication efforts through email correspondence and phone calls.
- Collaborated with team members to streamline administrative processes.
- Facilitated training sessions for new administrative staff on office protocols.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
- Delivered optimal administrative, customer service and case management support.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
Education
Associate of Arts - Business Administration
Alamance Community College
Graham, NC05-2026
Skills
- Employee training and mentoring
- Customer service excellence
- Data analysis and reporting
- Personnel relations management
- Critical thinking skills
- HR documentation expertise
- Computer proficiency
- Team leadership and supervision
References
References available upon request.
Timeline
Human Resource Specialist
U.S. Army Active Duty
11.2022 - Current
Executive Administrative Assistant
U.S. Army Active Duty
01.2022 - 11.2022
Associate of Arts - Business Administration
Alamance Community College