Jax A. Saleh
San Diego,CA
Summary
Reliable bilingual professional with 8+ years of experience spanning customer service, operations, hospitality, and finance. Promoted to management early in career and trusted with client-facing roles requiring accuracy, leadership, and calm execution. Strong communicator in English and Arabic, known for solving problems fast and getting things done without drama.
Overview
12
12
years of professional experience
Work History
Logistics and Transportation Specialist
Logistics and Transportation Specialist
09.2023 - Current
- Delivered over 6000 5-star rides using GPS apps to optimize timing and client flow
- Specialized in airport transfers, route management, and real-time navigation logic
- Managed trip tracking, mileage logs, and fuel efficiency through self-maintained digital records
- Built loyal client base with clean service, punctuality, and situational awareness
Retail Operations & Inventory Coordinator
Moonlight Market
06.2022 - 09.2023
- Operated POS system with 100% cash accuracy and end-of-day reconciliation
- Handled inventory tracking, shelf restocking, and layout coordination using store databases
- Resolved customer issues on the spot and independently managed store opening/closing
- Maintained storefront efficiency, supply flow, and merchandising logic in high-volume settings
Residential Remodeling & Site Operations Assistant
The Handy Man
01.2022 - 06.2022
- Supported tradesmen with project coordination, material prep, and on-site setup
- Maintained tool inventory, measurements, and job notes across multiple sites
- Followed time-sensitive workflows and cleanup protocols to maintain safe, efficient workspaces
Banking Operations & Customer Experience Specialist
Vakif Bank
10.2018 - 12.2021
- Managed high-volume cash transactions and digital account updates with 100% precision
- Guided clients in mobile banking apps, digital portals, and secure account access
- Flagged suspicious activity, verified ID, and complied with KYC/AML documentation
- Handled bilingual customer support and internal form processing
Banking Operations & Compliance Intern
Abu Dhabi Bank
11.2017 - 04.2018
- Assisted in credit summaries, client file updates, and portfolio documentation
- Collaborated with senior bankers on transaction workflows and internal reporting
- Participated in data reviews, meeting briefs, and internal compliance scans
Front Office Operations Manager
Erbil International Hotel
09.2013 - 06.2017
- Managed 18-person team using scheduling, reporting, and service escalation systems
- Promoted after 1 year based on performance metrics and service recovery leadership
- Built SOPs, trained staff in hotel CRM tools, and led VIP coordination under pressure
- Cross-coordinated with maintenance, F&B, and housekeeping to streamline guest ops
Education
B.Sc. - Finance & Banking
Salahaddin University
06.2017
Skills
- Effective client interactions
- Administrative and operational coordination
- Data validation
- Strategic prioritization skills
- Task completion speed
- Experience with CRM platforms
- Skilled in using Microsoft Office tools
- Appointment coordination
- Experience with email communication platforms
- Accurate cash processing
- Efficient POS operations handling
- Effective conflict resolution
- Analytical problem solving
- Efficient task monitoring
Accomplishments
- Recognized as Employee of the Month for outstanding service, professionalism, and leadership in the hospitality sector.
- Earned Outstanding Performance Recognition in banking for exceptional customer service and work ethic.
- Maintained a 100% error-free record in daily banking transactions across 4+ years.
Languages
Arabic
English
best employee award
Best Employee Award – Erbil International Hotel
Title: Best Employee of the Month – January 2017
Organization: Erbil International Hotel
Description (optional): Awarded for outstanding performance, professionalism, and collaboration with colleagues.
Timeline
Logistics and Transportation Specialist
Logistics and Transportation Specialist
09.2023 - Current
Retail Operations & Inventory Coordinator
Moonlight Market
06.2022 - 09.2023
Residential Remodeling & Site Operations Assistant
The Handy Man
01.2022 - 06.2022
Banking Operations & Customer Experience Specialist
Vakif Bank
10.2018 - 12.2021
Banking Operations & Compliance Intern
Abu Dhabi Bank
11.2017 - 04.2018
Front Office Operations Manager
Erbil International Hotel
09.2013 - 06.2017
B.Sc. - Finance & Banking
Salahaddin University
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