Jaxon Hynes
Cape Coral,FL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Big Boys Bait and Tackle
Cape Coral, FL
07.2024 - Current
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed strong customer relationships to encourage repeat business.
- Identified opportunities for upselling additional products or services based on customer needs.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Surpassed sales goals through implementation of successful marketing strategies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated databases with new and modified customer data.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Host
Carrabba's Restaurant
Cape Coral, FL
11.2023 - 05.2024
- Stocked server areas with supplies before, during and after shifts.
- Answered telephone to provide dining information and take reservations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Contributed to team efforts by accomplishing related tasks as needed.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed incoming calls during busy shifts.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Education
High School Diploma -
Cape Coral High School
Cape Coral, FLSkills
- Scheduling
- Customer relations
- Team development
- Strong teamwork
- Decision-making
- Task prioritization
- Escalation management
- Product knowledge
- Problem-solving
- Critical thinking
Timeline
Customer Service Representative
Big Boys Bait and Tackle
07.2024 - Current
Host
Carrabba's Restaurant
11.2023 - 05.2024
High School Diploma -
Cape Coral High School
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