Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cooper Long

Winter Garden,FL

Summary

Dynamic and detail-oriented professional with experience at Walt Disney World Resort, excelling in housekeeping and maintenance coordination. Proven ability to enhance guest satisfaction through exceptional customer service and efficient laundry management. Strong teamwork and problem-solving skills, consistently improving operational efficiency and cleanliness standards.

Energetic and dependable individual with natural ability to work well in team settings and deliver exceptional customer service. Possesses basic knowledge of food safety and preparation, coupled with skills in creating visually appealing and delicious sandwiches. Committed to contributing to positive dining experience by crafting meals that satisfy customers' tastes and preferences.

Overview

1
1
year of professional experience

Work History

Houseperson

Walt Disney World Resort
06.2025 - Current
  • Maintained cleanliness and organization of guest areas to enhance overall guest experience.
  • Assisted in restocking supplies and ensuring availability for daily operations.
  • Collaborated with housekeeping staff to prioritize tasks and improve efficiency.
  • Responded promptly to guest requests, demonstrating strong customer service skills.
  • Operated cleaning equipment safely while adhering to safety protocols and procedures.
  • Conducted regular inspections of public areas to identify maintenance needs or hazards.
  • Adapted quickly to changing priorities while maintaining high levels of productivity.
  • Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
  • Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
  • Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
  • Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
  • Streamlined room turnover processes by effectively coordinating with front desk staff regarding room status updates.
  • Strengthened guest loyalty through attentive problem resolution while maintaining confidentiality at all times.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Refilled par stock of guest amenities and supplies in each housekeeping storage area.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Handled requests for extra linens, toiletries and other supplies.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Sandwich Artist

SUBWAY®Restaurants
07.2024 - 05.2025
  • Prepared fresh sandwiches and salads following customer specifications and food safety guidelines.
  • Operated cash register efficiently, processing transactions accurately and handling customer inquiries.
  • Maintained cleanliness of workstations and dining areas to ensure a welcoming environment for customers.
  • Assisted in restocking inventory, ensuring availability of ingredients for daily operations.
  • Collaborated with team members to streamline sandwich preparation processes and enhance service speed.
  • Participated in training sessions to improve product knowledge and operational efficiency within the team.
  • Engaged with customers to promote daily specials and upsell additional menu items effectively.
  • Adapted quickly to changing priorities during peak hours, providing excellent customer service under pressure.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Streamlined sandwich-making process to reduce wait times for customers.
  • Operated cash register and handled transactions accurately, ensuring smooth checkout process.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

High School Diploma -

Bremen High School
Bremen, GA

Skills

  • Laundry management
  • Maintenance coordination
  • Housekeeping tasks
  • Cleaning techniques
  • Room inspections
  • Work prioritization
  • Linen replacement
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking and prioritizing
  • Time management

Timeline

Houseperson

Walt Disney World Resort
06.2025 - Current

Sandwich Artist

SUBWAY®Restaurants
07.2024 - 05.2025

High School Diploma -

Bremen High School

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