Jaxx Barcena
Coach In Training
Austin,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. 11years of experience working in Plucker's high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
18
18
years of professional experience
11
11
years of post-secondary education
Work History
C.I.T./ Coach in Training
Plucker's Wing Bar
01.2024 - Current
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Monitored health and safety standards to maintain clean, safe working environment
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to team dynamic
- Managed inventory control, reducing waste and optimizing resources allocation
- Reduced employee turnover by fostering positive work culture and addressing staff concerns promptly
FOH Assistant Manager
Pluckers Wing Bar
07.2023 - 12.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Mentored team members to enhance professional development and accountability in workplace
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
Bartender/ Server Trainer
Pluckers Wing Bar
08.2012 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Main Bartender
H.M.S. Host
03.2006 - 07.2012
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on mixing techniques, recipes, and proper customer service etiquette for consistent service quality
Education
The University of Texas At El Paso
El Paso, TX 01.2001 - 12.2006
Business
E.P.C.C.
El Paso, TX 09.1996 - 02.2002
Skills
Managerial finance
Timeline
C.I.T./ Coach in Training
Plucker's Wing Bar
01.2024 - Current
FOH Assistant Manager
Pluckers Wing Bar
07.2023 - 12.2023
Bartender/ Server Trainer
Pluckers Wing Bar
08.2012 - 07.2023
Main Bartender
H.M.S. Host
03.2006 - 07.2012
The University of Texas At El Paso
01.2001 - 12.2006
Business
E.P.C.C.
09.1996 - 02.2002
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