Jay Ackerman
Richfield,MN
Summary
Dynamic leader with a proven track record in Long-Term Care Pharmacy, adept in workflow analysis and fostering cross-functional teamwork. Spearheaded innovative workflow solutions, enhancing team performance and customer satisfaction. Skilled in staff training and critical thinking, consistently driving process improvements and operational excellence.
Overview
19
19
years of professional experience
Work History
Pharmacy Workflow Manager
Radius Living RX
Saint Paul, MN
08.2020 - Current
- Reduced delays in project delivery by proactively identifying potential bottlenecks and implementing solutions.
- Enhanced collaboration among team members with regular meetings and clear task delegation.
- Monitored performance metrics to assess the effectiveness of implemented changes, making adjustments as needed for continuous improvement.
- Established clear expectations and goals for team members, fostering accountability and enhancing performance outcomes.
- Evaluated emerging technologies relevant to workflow management, making informed recommendations for implementation when appropriate.
- Developed comprehensive workflow documentation for better understanding of processes among team members.
- Trained new employees on workflow management best practices, ensuring smooth integration into the team and quick adaptability to their roles.
- Drove innovation within the department by fostering an environment of continuous learning and exploration, empowering team members to contribute ideas for process improvements.
Pharmacy Back End Manager
CVS Pharmacy
New Brighton, MN
03.2017 - 08.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Advisor Workflow Innovation
CVS
Providence, RI
03.2016 - 04.2017
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Accomplished multiple tasks within established timeframes.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Front End Manager
Omincare
Minneapolis, MN
08.2015 - 03.2016
- Managed and motivated employees to be productive and engaged in work.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Order Entry Manager
Merwin Long-Term Care Pharmacy
New Brighton, MN
05.2006 - 08.2015
- Trained new team members on company policies, procedures, and software systems, ensuring seamless integration into the team.
- Maintained accurate records of all orders processed daily/weekly/monthly basis for reporting purposes and analysis of trends.
- Enhanced customer satisfaction by promptly resolving order discrepancies and addressing inquiries.
- Implemented cross-departmental communications strategies to facilitate better coordination between teams involved in the order fulfillment process.
- Established best practices for order processing and documentation, ensuring a consistent approach across the team.
Education
General Studies
University of Minnesota
Minneapolis, MNGeneral Studies
Riverland Community College
Austin, MNHigh School Diploma -
Albert Lea High School
Albert Lea, MN06-2004
Skills
- Workflow Analysis
- Staff training and development
- Critical thinking
- Employee supervision
- Customer service focus
- Lean principles
- Cross-functional teamwork
- Sales support
- Software integration
- Positive attitude
- Performance optimization
- Teamwork
Accomplishments
- Collaborated with team of 50+ in the development of Front End Manager Software.
- Supervised team of 50+ staff members.
- Increased the amount of customers serviced in pharmacy 600% in just 24 months.
Timeline
Pharmacy Workflow Manager
Radius Living RX
08.2020 - Current
Pharmacy Back End Manager
CVS Pharmacy
03.2017 - 08.2020
Advisor Workflow Innovation
CVS
03.2016 - 04.2017
Front End Manager
Omincare
08.2015 - 03.2016
Order Entry Manager
Merwin Long-Term Care Pharmacy
05.2006 - 08.2015
General Studies
University of Minnesota
General Studies
Riverland Community College
High School Diploma -
Albert Lea High School