Cheryl Adachi
Honolulu,Hawaii
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
43
43
years of professional experience
Work History
Front Office Manager
Guest Service Agent
Hawaiian Airlines
08.2013 - Current
- Perform airport operations requirements by assisting all passengers including premium passengers with flight reservation, baggage check-in, selling new flight reservations, flight controlling boarding passengers at airport gates and assisting with lost and found baggage claims.
Independent Beauty Consultant
Mary Kay Cosmetics, Inc.
01.1995 - Current
Guest Services Operations Manager
Hawaiian Airlines
07.2022 - 07.2023
- Lead and direct Airport Operations employees ensuring maximum productivity and efficiency in all matters of airport operations and servicing airline passengers
- Communicate to employees to ensure policies and procedures are adhered to and enforced while maintaining the highest level of safety and guest service standards
- Manage daily planning and scheduling of people, equipment and resources and resolve questions and conflicts, including necessary corrective action.
Adjudicator
State of Hawaii Dept. Of Labor and Industrial Relations
02.2021 - 10.2021
- Adjudicate according to the State of Hawaii Labor and Industrial Relations laws for pending unemployment claims by obtaining verbal and written statements by claimants and employers.
Independent Sales Director
Mary Kay Cosmetics, Inc.
01.2001 - 01.2014
- Most Improved Sales Force Unit in Hawaii 2009
- Obtained and serviced 600 personal customers
- Directed, managed recruited and trained 100 plus sales force unit around the US
- Set monthly personal and sales force unit goals.
Trust Officer
Bank of Hawaii and American Trust Co Hawaii
04.1982 - 01.1994
- Customer Service Administrator for Retirement Pension Plans
- Managed staff to provide trust administration for 100 plus companies trust plans.
Education
Bachelor of Science - Recreation
University of Hawaii, Manoa
Honolulu, HI12.1981
High School Diploma -
Farrington High School
Honolulu, HI06.1977
Skills
- Guest Services Operations Manager Travel and Hospitality
- Over 10 years’ experience Guest Service Agent Travel and Hospitality
- Over 28 years’ experience in various retail and Top unit sales with prestigious Cosmetic Company
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc)
- Excellent interpersonal communication skills with customers and employees Hawaiian hospitality welcoming positive attitude with an easy approachable outgoing personality
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
Job Description
Front Office Manager
Timeline
Guest Services Operations Manager
Hawaiian Airlines
07.2022 - 07.2023
Adjudicator
State of Hawaii Dept. Of Labor and Industrial Relations
02.2021 - 10.2021
Guest Service Agent
Hawaiian Airlines
08.2013 - Current
Independent Sales Director
Mary Kay Cosmetics, Inc.
01.2001 - 01.2014
Independent Beauty Consultant
Mary Kay Cosmetics, Inc.
01.1995 - Current
Trust Officer
Bank of Hawaii and American Trust Co Hawaii
04.1982 - 01.1994
Front Office Manager
Bachelor of Science - Recreation
University of Hawaii, Manoa
High School Diploma -
Farrington High School
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