JAY A. FUSCO
Summary
Innovative technology executive with deep expertise in enterprise transformation and responsible AI governance. Led citywide modernization initiatives that enhanced service delivery and operational transparency, while achieving measurable cost reductions. Committed to leveraging technology to drive community engagement and improve public service outcomes.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Chief Information Officer
City of Cambridge
Cambridge, Massachusetts
08.2025 - Current
- Lead the centralized Information Technology organization supporting 45 City departments and approximately 120,000 residents, with responsibility for a $17M annual operating and capital budget, 45-person team, and two managed service providers.
- Lead citywide business modernization and digital transformation initiatives across major municipal functions, improving operational effectiveness and service delivery.
- Led organizational readiness and enterprise business process modernization for citywide ERP transformation, focusing on governance, resource planning, procurement strategy, and implementation planning with an external advisory firm.
- Redesigned technology investment intake and approval processes, enhancing prioritization, transparency, and alignment with city objectives.
- Established responsible AI practices and governance, enabling secure adoption and safeguarding sensitive data and public records.
- Delivered a citywide intranet replacement incorporating AI-enabled capabilities to improve collaboration, information access, and service delivery.
- Partnered with local universities and private-sector organizations to secure funding for the Digital Navigator program, expanding access to technology education and resources for underserved residents.
Vice President, Information Systems
SJW Group (now H2O America)
05.2015 - 09.2024
- Led the enterprise Information Technology function for the third-largest investor-owned water utility in the U.S., serving ~1.6 million customers across four states
- Built and led a high performing IT organization, aligning technology execution with business strategy across regulated utility operations
- Led a multi-year business and technology transformation spanning Finance, Customer Service, Operations, and IT
- Led post-merger integration efforts, achieving $7M in projected savings through technology synergies over five years
- Key member of M&A leadership team during merger of Connecticut Water Service and San Jose Water Group, facilitating and executing integration efforts
- Established first IT Steering Committee to prioritize initiatives by strategic value and capacity, aligning technology with business goals
- Implemented cloud first strategy that reduced technical debt, enabling business partners to modernize applications
- Directed $22M budget, overseeing 74 person team and four managed service providers to ensure effective technology delivery and support
- Introduced application, infrastructure, and project roadmaps, modernizing technology portfolio and addressing deferred maintenance to improve operational reliability
- Piloted a Generative AI-enabled customer service platform, delivering:
- 28% increase in calls answered
- 12% reduction in call escalations
- 7% reduction in call abandonment
- Partnered with Operations leadership to deploy IoT 'smart sensor' technologies, reducing service interruptions and overtime repair costs through preventive maintenance
Board Member
Cloud for Utilities
10.2021 - 07.2025
- Advised executive leadership on strategic direction and content development for cloud computing resources, enhancing utility company capabilities
- Guided utility executives on cloud computing, automation, cybersecurity, and AI/machine learning initiatives, shaping strategic decision-making and fostering innovation
- Provided industry perspective on emerging technologies and regulatory considerations, informing utility operations and improving strategic adaptability
Director, Platform Services
Yale University
11.2008 - 05.2015
- Managed platform services for 30 academic and administrative units, fostering relationships with university officers, senior leadership, and strategic vendors to improve collaboration and service delivery
- Directed a $12M budget and managed a 26 person team of project managers, software engineers, business systems analysts, and system administrators
- Modernized central enterprise platforms, including Salesforce/Force.com Case Management, CRM, and ServiceNow (ITSM, Asset Management, PPM), improving system integration and user experience
- Served as a key member of the ERP leadership team, leading the transition from on premise Oracle E-Business Suite to SaaS Workday platform
- Led the Service Management practice, implementing ITIL-aligned processes and service governance
- Led Enterprise Architecture function, establishing standards and governance aligning technology investments with university strategy
- Introduced flexible sourcing model, accelerating time to market and achieving $600K in annual savings
- Directed multi-year legacy application and platform modernization program, reducing technical debt through rationalization of application portfolio and retiring or re-platforming 60+ legacy applications
- Rationalized application portfolio, assessing and streamlining ~400 systems to enhance efficiency.
- Retired and re-platformed over 60 legacy applications within a two-year timeframe to modernize infrastructure.
- Designed a support model for legacy systems, establishing managed services to enhance operational reliability.
- Co-led Yale Cloud Computing strategy and implementation, designing operating model, transforming skills, and establishing long-term support framework
- Implemented Agile/Scrum-based continuous delivery and modern application lifecycle management practices
Education
Bachelor of Science - Market Research & Statistics
Quinnipiac University - School of Business
Hamden, CTExecutive Certificate: - Artificial Intelligence: Implications For Business Strategy
MIT Sloan School of Management
Cambridge, MASkills
- Digital transformation
- Cloud strategy
- IT governance
- Cloud computing
- Data analytics
- Cybersecurity
- Strategic planning
- Organizational transformation
Certification
- Executive Certificate, Artificial Intelligence, MIT Sloan School of Management
- ITIL v3 and ITIL v4, AXELOS
- Lean IT, APMG International
Timeline
Chief Information Officer
City of Cambridge
08.2025 - Current
Board Member
Cloud for Utilities
10.2021 - 07.2025
Vice President, Information Systems
SJW Group (now H2O America)
05.2015 - 09.2024
Director, Platform Services
Yale University
11.2008 - 05.2015
Bachelor of Science - Market Research & Statistics
Quinnipiac University - School of Business
Executive Certificate: - Artificial Intelligence: Implications For Business Strategy
MIT Sloan School of Management