Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jay Aldrete

Vista,CA

Summary

Experienced Credentialing Specialist adept at conducting application reviews and primary source verifications. Excellent relationship-building, problem-solving and communication skills.

Overview

12
12
years of professional experience

Work History

Credentialing & Licensing Specialist

BetterNight
05.2025 - 09.2025
  • Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
  • Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.
  • Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
  • Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.

Credentialer

Vista Community Clinic
05.2024 - 05.2025
  • Complete initials and recredentialing applications for onboarding providers
  • Present to credentialing council and board of directors once a month
  • Conduct primary source verifications such as NPDB, license/certification, education, background
  • Process applications to health insurance plans/payers
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Recruiter/Credentialing Specialist

AMN Healthcare
05.2019 - 04.2024
  • Conducted primary source verifications such as background checks and board certifications.
  • Prepared records for site visits and file audits.
  • Received and evaluated applications to look for missing and inaccurate information.
  • Cold calling
  • Backfill nursing positions for hospitals in need of staffing
  • Scheduling medical, classes etc for compliance items needed based on hospitals requirements
  • Customer service
  • Create spreadsheets to provide updates to MSP/clients in weekly meeting for update on pending onboarding travelers

Product Specialist

KRC Rock
02.2018 - 05.2019
  • Continually expanded knowledge of Product (rocks, dg, etc)
  • Sales
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Customer service
  • Inventory count

Customer Service Supervisor

Walmart
11.2013 - 07.2018
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Created, prepared, and delivered reports to various departments.
  • Researched and corrected customer concerns to promote company loyalty.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Implemented feedback system for customers to provide comments and suggestions to improve service.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Cash handling and counting. Could exceed up to 10,000$ a day in cash alone

Education

Diploma -

Rancho Buena Vista High School
Vista, CA
06.2009

Skills

  • Networking and Partnership Development
  • Client Satisfaction
  • Eligibility Determinations
  • Management Collaboration
  • Customer service
  • Microsoft word and excel
  • Sales
  • Time management

Languages

Spanish
Native or Bilingual

Timeline

Credentialing & Licensing Specialist

BetterNight
05.2025 - 09.2025

Credentialer

Vista Community Clinic
05.2024 - 05.2025

Recruiter/Credentialing Specialist

AMN Healthcare
05.2019 - 04.2024

Product Specialist

KRC Rock
02.2018 - 05.2019

Customer Service Supervisor

Walmart
11.2013 - 07.2018

Diploma -

Rancho Buena Vista High School

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