Jay Allen
Madison,WI
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Productive Barista accustomed to delivering excellent customer service while making and serving coffee and specialty beverages. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
6
6
years of professional experience
Work History
Shift Lead
Colectivo Coffee
Madison, WI
06.2022 - Current
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Upheld company standards and compliance requirements for operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Reinforced rules to promote superior employee performance.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assisted general manager with operations game plan and company initiatives implementation.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Educated customers about offerings, promotions and pricing to boost sales.
- Checked orders for quality and completeness.
- Planned and managed resources to consistently meet production, quality and cost goals.
Barista
Colectivo Coffee
Madison, WI
08.2021 - 06.2023
- Operated cash register, collected payments, and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Followed health, safety, and sanitation guidelines to pass state inspections.
- Arranged merchandise and built eye-catching displays to increase sales.
- Greeted guests with pleasant smile and superior customer service.
- Cleaned and sanitized work areas, utensils and equipment.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Listened to customer desires and needs to recommend optimal products.
Host
Breakwater
Monona, United States, United States
06.2018 - 09.2018
- Salary: 10.00 USD Bi-weekly Hours per week: 20 Host Duties, Accomplishments and Related
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take party reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Skills
- Credit Card Transactions
- Product and service knowledge
- Task Delegation
- Strategic Planning
- Product Displays
- Safe Food Handling Practices
- Espresso Machine Operation
- Cleaning and Sanitizing
- Espresso Machine Operation and Maintenance
- Cash Handling
- Stocking Supplies and Retail Products
- Inventory Management
- Customer Retention
- Detail-Oriented
- Workstation Maintenance
- Display Maintenance
- Hospitality and Professionalism
- Customer Service
- Food Serving and Preparation
- Product Upselling and Cross Selling
- Organization and Prioritization
- Payment Processing
- Equipment and Store Cleaning
- Team Player
- Team Leadership
- Conflict Mediation
- Food Preparation
- Solid Problem Solver
- Calm Under Pressure
- Speedy and Efficient
- Active Listener
- Positive Attitude
- Guest Service
- Flexible Schedule
- Problem-Solving
- Team Collaboration and Leadership
- Staff Supervision
- Verbal and Written Communication
- Role Modeling
- Assigning Work
- Customer Service Management
- Training Assistance
- Inventory Counts
- POS System Operation
- Cash Sales Counts
- Drawer Assignments
- Experience in Leadership
Timeline
Shift Lead
Colectivo Coffee
06.2022 - Current
Barista
Colectivo Coffee
08.2021 - 06.2023
Host
Breakwater
06.2018 - 09.2018