Jay Almaraz
Housing Services
Fontana,CA
Summary
Compassionate professional with background in social and human services, known for productivity and efficient task completion. Possess specialized skills in client assessment, case management, and crisis intervention. Excel in communication, empathy, and problem-solving to support individuals and communities effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Provider
In-Home Care Provider IHSS
Carson, CA
09.2019 - Current
- Facilitated daily living activities for patients with restricted mobility.
- Engaged in continuous training sessions from employer and community organizations to maintain up-to-date industry practices.
- Transported patients to appointments, ensuring timely arrival.
- Cultivated long-term professional relationships through kind and courteous interactions.
- Facilitated patients' safe transitions between sleeping surfaces and mobility aids by ensuring consistent support.
- Enhanced clients' quality of life through precise coordination of medicine routines.
- Worked collaboratively with other members of the healthcare team involved in the care of each patient.
- Maintained accurate records of client progress notes regarding physical condition, medication administration and overall well-being.
Housing Navigator
Coalition for Responsible Community Development
Los Angeles, CA
10.2023 - 01.2024
- Facilitated client referrals to community agencies or other organizations as needed.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Attended trainings or seminars related to professional development opportunities.
- Assessed clients' needs and connected them to appropriate community resources.
- Provided one-on-one support during crises.
- Engaged in team meetings to refine case management practices.
- Ensured proper maintenance of confidential client records according to organizational policies.
- Proactively contributed to additional tasks, ensuring projects stayed on track.
- Worked closely with team members to foster a positive environment.
Lead Basic Center Program Monitor
Volunteers Of America Of Los Angeles (VOALA)
Los Angeles, CA
05.2019 - 10.2023
- Trained staff in monitoring techniques, tools, and best practices.
- Supervise operations to ensure safety practices.
- Escorted program participants to diverse locations including human service sites, work environments, and medical facilities.
- Completed comprehensive written reports and incident logs for daily activities and irregularities.
- Boosted team performance through close monitoring and mentoring.
- Prepared detailed reports on monitored programs for management review.
- Recognized areas requiring enhancement and suggested solutions for improvement.
- Maintained a supportive and cooperative work atmosphere through positive collaboration with peers and staff.
- Tackled issues using proactive strategies and logical decision-making.
- Facilitated conflict resolution among residents to ensure a safe living environment.
- Coordinated events and activities designed to build community among housing program participants.
- Gathered necessary data for annual compliance audits.
- Ensured accurate record-keeping and documentation for housing program residents.
- Conducted regular inspections of housing facilities to ensure cleanliness and maintenance.
- Resolved residents' concerns efficiently.
- Conducted routine hourly patrols of shared housing spaces to ensure safety.
- Offered referrals to local resources, such as healthcare providers and job training programs, for residents in need.
Community Resource Advocate (Volunteer)
Youth Justice Coalition (YJC)
Los Angeles, CA
03.2017 - 07.2019
- Maintained legal records, including document and file storage for hard copies and digital files.
- Guided clients in securing community resources with expertise.
- Reviewed and interpreted legal codes to ensure compliance with regulations.
- Advised clients on legal rights, options, and potential strategies, providing clear and comprehensive guidance.
- Delivered crisis intervention services effectively in times of need.
- Assisted clients in obtaining essential services through effective advocacy.
- Facilitated workshops and group sessions on topics related to community resources, self-sufficiency, and personal development.
Education
Certificate - Homeless Service Worker Program
Santa Monica College
Santa Monica06-2026
Skills
- HMIS System Navigation
- CES for Families
- Effective Problem-Solving Strategies
- Trauma-Informed Care
- Experience with HIPAA Guidelines
- Crisis Prevention Strategies
- Effective Verbal Communication
- Motivational interviewing
- Rapport Development
- Life Skills Instruction
- Advocacy for Youth
- Shelter Coordination
- Harm reduction techniques
- Professional boundaries
- Community outreach
- Interpersonal skills
- Conflict resolution
- Individualized service planning
- Multicultural sensitivity
- Mindfulness-Based Interventions
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Time Limited Subsidy Training #1
- Homeless 101 (Recovery Rehousing Training)
- Time Limited Subsidy Training #2
- Assessing Tenant Strengths & Barriers (Recovery Rehousing Training)
- Problem Solving Web Series (Non Traditional Partners)
- Basic Navigation CES for Families
- HMIS Basic Navigation Training Series All Populations
- Case Management Cohort E
References
- Alisa Osunfunke Orduna, PhD (Senior Advisor for City Manager on Homelessness/City of Santa Monica)
- Leepi Shimkhada (Deputy Director Los Angeles County Department of Health Services)
- Celina Alvarez (Executive Director/Housing Works)
- Rika (SMC Student/Peer)
- Rosie Sandoval (Personal Reference/Neighbor)
References
References available upon request.
Accomplishments
- Supervised team of 7 staff members.
- Achieved Participant Housing Retention through effectively helping with Request for Reasonable Accomodations for Disabled Participants, Secured Rental of Single Family Home w/ Permanent Supportive Housing Choice Voucher.
- Collaborated with team of 3 in the development of Life Skills Development Course for At-Risk Youth in Transitional Housing for Human Trafficking Victims.
- Documented and resolved discrepancies in Tenants Residential Lease which led to Increased Tenant Protections increasing Tenant Housing Retention and Housing Stability.
- Used Microsoft Excel to develop inventory tracking spreadsheets keeping track of Donations and Office Supplies for Transitional Housing Shelter Program.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Hardships Often Prepare Ordinary People for an Extraordinary Destiny."
C.J Lewis
Timeline
Housing Navigator
Coalition for Responsible Community Development
10.2023 - 01.2024
Care Provider
In-Home Care Provider IHSS
09.2019 - Current
Lead Basic Center Program Monitor
Volunteers Of America Of Los Angeles (VOALA)
05.2019 - 10.2023
Community Resource Advocate (Volunteer)
Youth Justice Coalition (YJC)
03.2017 - 07.2019
Certificate - Homeless Service Worker Program
Santa Monica College
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