Jay Alter
Columbus,MS
Summary
Reliable, outstanding sales associate with excellent customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Dependable retail sales professional with experience processing transactions, handling cash, using POS and organizing merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
PetSmart
07.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered questions about store policies and addressed customer concerns.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong rapport with customers and created positive impression of business.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
High school diploma -
New Hope High School
05.2021
Skills
- Cashiering
- Stocking
- POS
- Basic maths
- Customer service
- Customer Assistance
- Cash Register Operation
- Customer Needs Assessment
- Conflict Resolution
- Energy and Physical Stamina
- Policy and Procedure Adherence
- POS System Operations
- Retail Sales
- Cash Handling
- Team Cooperation
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Time Management
- Retail Store Operations
- Exceeding Customer Expectations
- Returns and Exchanges
- Computer Proficiency and Microsoft Office
- Available Nights, Weekends and Holidays
- Communications Strategies
- Positive Customer Engagement
- Answering Customer Questions
- Reading Comprehension
- Product Knowledge
- Providing Feedback
- Maintaining Clean Work Areas
- Adaptable and Flexible
References
Deana Pugh
- 1(205)-399-3125
Katie Gilliam
- 1(662)-244-3397
Timeline
Retail Sales Associate
PetSmart
07.2021 - Current
High school diploma -
New Hope High School