Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jay Anderson

Elroy

Summary

Driven professionalism with over 20 years of experience in customer service, sales, and operations. Proven ability to lead teams, manage projects, and deliver exceptional customer experiences. Strong communication and organizational skills with a passion for retail marketing and brand development. Adaptable and tech-savvy with a track record of exceeding performance goals in dynamic environments.

Overview

19
19
years of professional experience

Work History

Service Manager

Jay's Power Center
04.2024 - Current
  • Managed routine servicing tasks, ensuring adherence to quality standards and operational guidelines.
  • Coordinated maintenance schedules, optimizing workflow efficiency across service operations.
  • Trained junior staff on equipment handling and safety protocols, enhancing team performance.
  • Streamlined service processes, resulting in improved turnaround times and customer satisfaction.

Service Advisor

Vetesnik Power Sports
07.2020 - 04.2024
  • Delivered top-tier customer service and ensured technician efficiency to maximize revenue.
  • Managed service orders, estimated costs, and maintained high customer satisfaction.
  • Oversaw warranty claims and mentored junior team members.

Owner Operator

Habitat Rehab LLC
03.2016 - 07.2020
  • Managed land services business including operations, equipment maintenance, and customer relations.
  • Oversaw budgeting processes, optimizing resource allocation for maximum impact on operations.
  • Evaluated operational processes, identifying areas for improvement to boost efficiency and quality standards.
  • Led business strategy meetings, aligning team objectives with overall company vision for long-term success.
  • Managed day-to-day business operations.
  • Developed and implemented strategic marketing plans to increase client engagement and retention.

Owner/Operator

GearHead Archery
03.2015 - 09.2016
  • Tested and analyzed archery equipment, supported product development and dealer relations.
  • Managed project timelines, ensuring timely completion of rehabilitation initiatives and client projects.
  • Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
  • Streamlined operational procedures, resulting in improved turnaround times for rehabilitation projects.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Owner and Operator

Anderson Outdoors
01.2007 - 03.2015
  • Founded and grew a successful archery retail business with consistent annual growth.
  • Directed strategic business operations to enhance customer engagement and retention.
  • Developed and implemented marketing strategies to increase brand visibility and sales growth.
  • Managed financial planning, budgeting, and reporting processes to ensure profitability.
  • Established partnerships with suppliers and vendors to optimize inventory management and product offerings.
  • Analyzed market trends to identify opportunities for expansion and new product development.

Education

Recreation Management

UW LaCrosse
LaCrosse, WI

Skills

  • Retail Marketing Strategy
  • Customer Engagement
  • Team Leadership
  • Sales and Promotions
  • Project Management
  • Brand Representation
  • Communication
  • Problem Solving

Timeline

Service Manager

Jay's Power Center
04.2024 - Current

Service Advisor

Vetesnik Power Sports
07.2020 - 04.2024

Owner Operator

Habitat Rehab LLC
03.2016 - 07.2020

Owner/Operator

GearHead Archery
03.2015 - 09.2016

Owner and Operator

Anderson Outdoors
01.2007 - 03.2015

Recreation Management

UW LaCrosse

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