Open To Work
Jamie (Jay) Andler
Minneapolis,MN
Summary
Technology product leader with 15+ years turning operational chaos into scalable systems. Known for building strong teams, managing complex product portfolios, and delivering at scale inside a large enterprise environment.
Overview
16
16
years of professional experience
Work History
Lead Technology Product Manager
UnitedHealth Group
Minneapolis, MN
02.2022 - Current
- Owned end-to-end customer and vendor relationships throughout the product lifecycle.
- Built cross-training programs for new analysts to optimize team efficiency in handling over 100 hardware requests monthly.
- Managed 4 application budget forecasts, ensuring optimal financial performance through vendor and contract price negotiations
- Streamlined workflows by identifying bottlenecks in existing fulfillment procedures and driving targeted process improvements.
- Established customer feedback mechanisms to gather insights on over 5,000 device deployments per month, using this information to guide strategic planning and decision-making.
Senior Manager Business System Analysis
UnitedHealth Group
Minneapolis, MN
03.2013 - 02.2022
- Led a cross-functional team to execute comprehensive hardware refresh of over 10,000 outdated computers, keeping operations running throughout.
- Spearheaded adoption of innovative device fulfillment strategy, collaborating across departments to ensure stakeholder alignment.
- Cultivated team performance by implementing hands-on coaching and structured feedback cycles.
- Directed hiring performance evaluations and promotion decisions, fostering a culture of accountability.
- Analyzed operational data and reporting to identify gaps, establish team priorities, and allocate resources effectively.
- Implemented psychological principles to enhance team leadership practices and optimize feedback delivery and reception.
Senior IT Architecture Analyst
UnitedHealth Group
Minneapolis, MN
03.2010 - 03.2013
- Enhanced internal knowledge sharing by creating detailed documentation of standard operating procedures for various tasks, such as a dual video tool to help end-users identify the proper equipment needed.
- Educated new international team members on organizational mission and goals to ensure their team success.
- Supported creation of search tools to better help internal teams find critical business data.
- Analyzed and investigated over 50 customer hardware requests a day through a business intake process.
Education
Bachelor of Arts - Psychology
Saint John's University
Collegeville05-1999
Skills
- Product lifecycle management
- Cross-functional team management
- Process improvement
- Budget management
- Analytical decision making
- Technology adoption leadership
Timeline
Lead Technology Product Manager
UnitedHealth Group
02.2022 - Current
Senior Manager Business System Analysis
UnitedHealth Group
03.2013 - 02.2022
Senior IT Architecture Analyst
UnitedHealth Group
03.2010 - 03.2013
Bachelor of Arts - Psychology
Saint John's University