Jamie (Jay) Andler
Minneapolis,MN
Summary
Proven leader in technology product management, employee management and business system analysis; adept at driving operational efficiency and team productivity. Leveraged analytical thinking and team leadership to enhance customer relations and streamline processes, significantly boosting business outcomes. Skilled in product management and fostering teamwork, consistently delivering high-quality results.
Overview
25
25
years of professional experience
Work History
Lead Tech Prod Mgr
UnitedHealth Group
02.2022 - Current
- Developed and maintained relationships with customers and vendors through product lifecycle.
- Cross-trained new analysts to maximize team agility and performance in managing over 100 hardware requests per month.
- Effectively managed 4 application budget forecasts, ensuring optimal financial performance through vendor and contract price negotiations
- Streamlined workflows by identifying bottlenecks in existing fulfillment procedures and implemented appropriate solutions.
- Implemented customer feedback mechanisms to gather insights on over 5,000 device deployments per month, using this information to guide strategic planning and decision-making.
Sr Mgr Bus System Analysis
UnitedHealth Group
03.2014 - 02.2022
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results in the replacement of over 10,000 outdated computers.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit in the introduction of a new device fulfillment strategy.
- Mentored junior staff members for skill development and career progression within the organization.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Evaluated hiring, firing, and promotions requests.
- Drove adoption of new technology solutions, modernizing operations and improving operational efficiency.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sr IT Architecture Anlyst
UnitedHealth Group
Minneapolis, MN
03.2010 - 03.2013
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks, such as a dual video tool to help end-users identify the proper equipment needed.
- Educated new international team members on organizational mission and goals to ensure their team success.
- Supported creation of search tools to better help internal teams find critical business data.
- Analyzed and investigated over 50 customer hardware requests a day through a business intake process.
Education
Bachelor of Arts - Psychology
Saint John's University
Collegeville05.1999
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Product Management
- Teamwork and Collaboration
- Computer Skills
- Customer Service
- Attention to Detail
- Analytical Thinking
- Verbal and written communication
Languages
French
Interests
Camping
Crossfit
Sci-fi
Automobiles
Computer hardware
Traveling
Timeline
Lead Tech Prod Mgr
UnitedHealth Group
02.2022 - Current
Sr Mgr Bus System Analysis
UnitedHealth Group
03.2014 - 02.2022
Sr IT Architecture Anlyst
UnitedHealth Group
03.2010 - 03.2013
Bachelor of Arts - Psychology
Saint John's University