JAY ASHVINKUMAR PATEL
Bracebridge
Summary
Hospitality and customer service professional with over 3 years of experience in Canada, specializing in reservations, resort operations, and food service supervision. Proven skills in guest relations, staff coordination, and cash handling, complemented by a Canadian Diploma in Hospitality & Tourism Management and a Bachelor's in IT Engineering. Committed to enhancing international hospitality skills through a J-1 Trainee opportunity in the United States, with a strong focus on food safety and customer service excellence.
Overview
5
5
years of professional experience
Work History
Food Service Supervisor
Subway
Bracebridge
01.2024 - Current
- Manage day-to-day store operations, ensuring quality service and hygiene compliance.
- Supervise, train, and schedule employees to maintain smooth service flow.
- Handle POS operations, cash balancing, and daily financial reporting.
- Maintain inventory, stock rotation, and coordinate supply ordering with vendors.
- Resolve customer concerns professionally while delivering excellent service.
- Ensure food safety, workplace cleanliness, and company standard compliance.
Cashier
Walmart
Ontario
01.2023 - 01.2024
- Processed customer transactions efficiently using POS systems.
- Provided friendly customer service, answered inquiries, and assisted with purchases.
- Maintained checkout counters, organized returned items, and ensured accuracy in billing.
- Handled cash, card, and refund processes responsibly.
- Supported store operations during peak hours and collaborated with team members.
Reservation Supervisor
Totem Resorts
06.2021 - 10.2022
- Managed guest reservations, inquiries, and booking confirmations across phone, email, and online systems.
- Coordinated with front desk, housekeeping, and operations teams to ensure smooth guest check-ins and check-outs.
- Handled guest issues, special requests, and service concerns with professionalism.
- Oversaw reservation schedules, availability updates, and guest records.
- Assisted with administrative tasks, reporting, and communication with management.
- Provided high-quality customer service to domestic and international guests.
Education
Diploma - Hospitality & Tourism Management
Conestoga College
Waterloo, Ontario, Canada01.2021
Bachelor of Technology (B.Tech) - Information Technology Engineering
Hasmukh Goswami College of Engineering
India01.2019
Skills
- Guest relations and reservations
- Quality assurance
- Inventory management
- Time management
- Team leadership
- Staff leadership
- Food preparation
- Cross-training staff
- Food service operations
- Front desk assistance
- Complaint resolution
- Staff scheduling and team coordination
- Cash handling and inventory management
- POS systems and terminals
- Microsoft Office proficiency
- Reservation software expertise
- Basic IT knowledge
- Effective communication
- Leadership skills
- Adaptability and multitasking
- Time management strategies
- Problem-solving abilities
Canadian Experience
3+ Years
Languages
- English
- Hindi
- Gujarati
Passport
Valid
Personal Information
- Willing To Relocate: Yes
- Citizenship: India
- Years in Canada: 6 years (2019–Present)
- Status in Canada:Currently on Work Visa
Timeline
Food Service Supervisor
Subway
01.2024 - Current
Cashier
Walmart
01.2023 - 01.2024
Reservation Supervisor
Totem Resorts
06.2021 - 10.2022
Diploma - Hospitality & Tourism Management
Conestoga College
Bachelor of Technology (B.Tech) - Information Technology Engineering
Hasmukh Goswami College of Engineering