Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raymond Atkinson

Roy,UT

Summary

Dedicated professional with extensive experience at Lagoon Amusement Park, excelling in customer service and safety protocol adherence. Proven ability to train and mentor staff while ensuring a safe and enjoyable environment for guests. Strong problem-solving skills and attention to detail contributed to enhanced operational efficiency and guest satisfaction.

Overview

13
13
years of professional experience

Work History

Animal Caretaker

Lagoon Amusement Park
Farmington, Utah
10.2018 - Current
  • Provided daily care and feeding for various animal species in shelter.
  • Maintained clean and safe living environments for animals, including cages and enclosures.
  • Assisted in administering medications and treatments as directed by veterinarians.
  • Monitored animal behavior to identify health issues or signs of distress.
  • Collaborated with team members to develop enrichment activities for animals' physical and mental stimulation.
  • Conducted routine health checks and reported any concerns to the veterinary staff promptly.
  • Participated in training sessions for new staff on animal care procedures and safety protocols.
  • Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Feeds animals according to instructions from veterinarians or animal care supervisors.
  • Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
  • Records observations of animal behavior, health, diet and other information as required.
  • Maintains inventory of food items and supplies needed for the care of the animals.
  • Assists in restraining animals for examination or treatment when necessary.
  • Attends veterinary appointments with assigned animals when needed.
  • Trained new staff members on proper animal handling procedures.

Rides Coordinator

Lagoon Amusement Park
Farmington, Utah
07.2018 - 10.2021
  • Implemented safety protocols to enhance guest experience and staff awareness.
  • Greeted customers and assisted them with ride safety rules.
  • Assisted with crowd control during peak periods of attendance.
  • Ensured the rides were in proper working order before allowing passengers to board.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Monitored ride operations for mechanical issues and reported maintenance needs promptly.
  • Enforced park policies to maintain a safe and enjoyable environment for all visitors.
  • Provided exceptional customer service by addressing guest inquiries and concerns.
  • Conducted pre-ride safety checks to ensure equipment functionality before operation.
  • Participated in training new staff on ride operations and safety protocols consistently.

Rides Supervisor

Lagoon Amusement Park
Farmington, UT
06.2017 - 07.2018
  • Supervised daily operations and ensured safety protocols were followed on rides.
  • Trained new staff on ride safety procedures and operational guidelines.
  • Conducted regular safety inspections to maintain compliance with regulations.
  • Assisted guests with ride instructions and answered questions regarding safety measures.
  • Managed crowd control to ensure a smooth flow of guests in designated areas.
  • Communicated effectively with team members to resolve operational challenges quickly.
  • Assigned tasks to ride attendants and monitored their performance.
  • Provided customer service and responded to guest inquiries in a timely manner.
  • Conducted daily safety checks of all rides before opening them to the public.
  • Organized and supervised ride operations, including staffing, scheduling, and safety inspections.

Courtesy Clerk

Smiths Food And Drug
Evanston, Wyoming
02.2013 - 08.2015
  • Assisted customers with shopping inquiries and provided product information.
  • Maintained cleanliness and organization of store aisles and checkout areas.
  • Bagged groceries for customers, ensuring items were handled carefully.
  • Supported team members during busy hours to enhance customer service flow.
  • Collaborated with staff to create a friendly shopping environment for customers.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Assisted with price checks, go-backs, and replenishing supplies.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.

Education

Bachelor of Science - Zoology

Weber State University
Ogden, UT
04-2022

Skills

  • Customer service
  • Safety protocol adherence
  • Team collaboration
  • Training and mentoring
  • Problem solving
  • Attention to detail
  • Time management
  • Decision making
  • Communication skills
  • Physical fitness
  • Safety protocols
  • Inventory management
  • Organizational skills

Timeline

Animal Caretaker

Lagoon Amusement Park
10.2018 - Current

Rides Coordinator

Lagoon Amusement Park
07.2018 - 10.2021

Rides Supervisor

Lagoon Amusement Park
06.2017 - 07.2018

Courtesy Clerk

Smiths Food And Drug
02.2013 - 08.2015

Bachelor of Science - Zoology

Weber State University

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