Jay Ballew
Jacksonville,FL
Summary
Experienced Brand Supervisor at AirPro Diagnostics with proven expertise in team management and operational analysis. Successfully enhanced efficiency through targeted training and performance evaluations. Skilled in vehicle diagnostics and quality assurance, I have developed comprehensive training manuals and improved procedures, leading to significant operational improvements across multiple brands. I am seeking to expand my own knowledge while providing leadership and increase the knowledge of organizations for best customer to employee relationships.
Overview
13
13
years of professional experience
Work History
Brand Supervisor
AirPro Diagnostics
Jacksonville, FL
06.2021 - Current
- Managed a team of up to 10 people and handled all training and scheduling.
- I interviewed prospective employees.
- Analyzed metrics for the team and made changes to procedures, staffing, and training to maximize efficiency.
- Performed quality control by reviewing scan reports, phone conversations, and offering corrections and suggestions.
- Conducted performance reviews for the team, documented performance issues, and wrote corrective actions.
- Written instruction manuals for performing ADAS calibrations for technician and client use.
- Previously, only handled Subaru, but gained supervision over the Mazda and Rivian teams.
Brand Specialist
AirPro Diagnostics
Jacksonville, FL
10.2019 - 06.2021
- The primary responsibility was completing scans for clients for diagnostics, programming, and calibrations.
- Monitored model changes and developments for Subaru, and put procedures in place for the team.
- Trained new hires and existing AirPro technicians on the brand.
- Assisted in resolving complicated technical issues for the team.
- Installed various diagnostic software programs, and purchased and maintained subscriptions.
- Documented software bugs developed workarounds, and provided log files to the developers.
Automotive Diagnostic Specialist
AirPro Diagnostics
Jacksonville, FL
03.2019 - 10.2019
- Collaborated with technicians to ensure accurate diagnostics and timely repairs.
- Reviewed service reports to maintain compliance with industry standards and best practices.
- Engaged with customers to explain diagnostic results and suggested maintenance options.
- Knowledgeable in diagnosing a wide range of vehicles.
- Assisted other technicians in diagnosing problems.
- Supported shops in using the organization's hardware.
Technician
Arlington Toyota
Jacksonville, FL
09.2015 - 03.2019
- Experienced in all areas of automotive diagnosis and repair.
- Performed a number of different recalls and special service campaigns on a wide range of Toyota models.
- Participated in continuing education for Toyota to maintain efficiency in all areas.
- Managed quality control and maintained high level of customer satisfaction.
- Communicated with customers about service needs and recommendations.
- Collaborated with team members to efficiently complete service orders.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
Apprentice/Entry-level Technician
Tilden Car Care
Aurora, CO
03.2014 - 07.2015
- Worked under several experienced master technicians during my tenure.
- Experienced working on many different vehicles including RVs, buses and commercial trucks in addition to customer cars from every major manufacturer.
- Performed practically all common repairs: brake jobs to full engine and transmission R&R.
- Received extensive training and experience including attending HVAC and diagnostic classes, and receiving ASE and EPA certifications.
Education
Associate of Applied Science - Service Technology
Arapahoe Community College
Littleton, CO11.2013
Skills
- Team management
- Performance evaluation
- Operational analysis
- Training development
- Software installation
- Vehicle diagnostics
- Quality assurance
- Data analysis
- Problem solving
Timeline
Brand Supervisor
AirPro Diagnostics
06.2021 - Current
Brand Specialist
AirPro Diagnostics
10.2019 - 06.2021
Automotive Diagnostic Specialist
AirPro Diagnostics
03.2019 - 10.2019
Technician
Arlington Toyota
09.2015 - 03.2019
Apprentice/Entry-level Technician
Tilden Car Care
03.2014 - 07.2015
Associate of Applied Science - Service Technology
Arapahoe Community College