Jay Barraclough
Tonawanda
Summary
Dynamic retail professional with expertise in inventory management and customer service, honed at Dollar General Store. Successfully streamlined operations, enhancing team efficiency and satisfaction. Proven track record in merchandise presentation and stock management, achieving a 20% reduction in discrepancies. Adept at fostering team growth and implementing innovative solutions to drive sales and improve customer experiences.
Overview
21
21
years of professional experience
Work History
Merchandise Manager
Dollar Tree Distribution Center
12.2023 - Current
- Assisted in inventory management and product placement to optimize sales performance.
- Learned retail merchandising principles to support visual displays and promotions.
- Collaborated with team members to maintain store organization and cleanliness.
- Supported data entry for inventory tracking systems to ensure accurate stock levels.
Lead Cashier
Harbor Freight
05.2021 - 12.2023
- Supervised daily cash operations, ensuring accuracy in transactions and register balancing.
- Mentored new cashiers, enhancing team performance and customer service skills.
- Implemented process improvements to reduce checkout wait times and enhance customer satisfaction.
- Trained staff on point-of-sale systems, increasing operational efficiency through effective technology use.
Assistant Manager
Dollar General Store
05.2017 - 08.2021
- Streamlined daily operations to enhance team efficiency and service quality.
- Collaborated with management to implement new training programs for staff development.
- Analyzed customer feedback to identify service gaps and improve overall satisfaction.
- Coordinated inventory management processes to reduce discrepancies and optimize stock levels.
Assistant Manager
7-eleven Convenience Store
04.2005 - 08.2017
- Led weekly team meetings to communicate goals, updates, and performance metrics effectively.
- Developed standard operating procedures to ensure consistency in service delivery across departments.
- Assisted in budget preparation by monitoring expenses and identifying cost-saving opportunities.
- Mentored junior staff, fostering a culture of continuous improvement and professional growth.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Business
Niagara County Community College
Sanborn, NYGED - Basic / Business
Tonawanda High-school
Tonawanda, NY05.1989
Skills
- Inventory management
- Merchandise presentation
- Merchandise allocation
- Retail display setup
- Inventory control
- Stock replenishment
- Seasonal planning
- Shipment processing
- Product pricing
- Report generation
- Stock management
- Customer service
Timeline
Merchandise Manager
Dollar Tree Distribution Center
12.2023 - Current
Lead Cashier
Harbor Freight
05.2021 - 12.2023
Assistant Manager
Dollar General Store
05.2017 - 08.2021
Assistant Manager
7-eleven Convenience Store
04.2005 - 08.2017
Business
Niagara County Community College
GED - Basic / Business
Tonawanda High-school