Jay Bell
BEND,OR
Summary
Dynamic Patient Service Representative with extensive experience at St Charles Health System and Summit Health , excelling in customer service and HIPAA compliance. Proven track record in insurance verification and team leadership, enhancing patient satisfaction and streamlining care processes. Recognized for effectively addressing patient concerns and maintaining high-quality service standards in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
St Charles Health System
01.2025 - 10.2025
- Assisted patients with appointment scheduling and inquiries to enhance service efficiency
- Managed patient records using electronic health record systems to ensure accuracy
- Provided information on healthcare services, procedures, and insurance benefits to support patient understanding
- Coordinated communication between medical staff and patients to streamline care processes
- Processed patient intake forms and verified insurance details for smooth admissions
- Addressed patient concerns promptly to improve satisfaction and retention
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Patient Service Representative
Summit Health
01.2023 - 01.2025
- Collaborated with multidisciplinary teams to facilitate effective patient care coordination
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Supervised daily operations of patient service team, ensuring efficient workflow and high-quality customer interactions.
- Trained new representatives on patient scheduling systems and effective communication strategies.
Warehouse Worker/Route Delivery Driver
Consolidated Supply
08.2020 - 01.2023
- Operated forklifts and pallet jacks for efficient material handling and inventory management.
- Conducted regular stock audits to ensure accuracy in inventory records and minimize discrepancies.
- Maintained cleanliness and organization of warehouse spaces to promote safety and efficiency.
- Collaborated with team members to streamline shipping processes, reducing turnaround times.
- Trained new staff on safety protocols, equipment operation, and warehouse procedures.
- Implemented best practices for loading and unloading goods, enhancing overall workflow efficiency.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High School Diploma -
Century High School
Hillsboro, OR01-2016
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Team leadership
- Work quality evaluation
- Payment processing
- Money handling
- Problem-solving
Certification
CPR
Languages
English
Timeline
Patient Service Representative
St Charles Health System
01.2025 - 10.2025
Patient Service Representative
Summit Health
01.2023 - 01.2025
Warehouse Worker/Route Delivery Driver
Consolidated Supply
08.2020 - 01.2023
High School Diploma -
Century High School