Jay Bhatnagar
Lakeville,MN
Summary
Dynamic hospitality professional with over 20 years of extensive experience in customer service, team leadership, and operational management. Proven track record in elevating guest satisfaction through streamlined operations and effective staff training. Recognized for consistently achieving high guest ratings, and delivering superior service experiences. Seeking a management role to utilize leadership and customer service expertise to enhance business success and guest engagement.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
General Manager
Baymont By Wyndham
Kasson, MN
12.2007 - 10.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Developed service and sales strategies to improve retention and revenue.
- Supervised employees through planning, assignments, and direction.
- Ensured compliance with applicable laws, regulations, industry standards.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Analyzed site and departmental operations to enhance service quality.
Director of Operations
Comfort Inn by Choice Hotels
Owatonna, MN
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Operated POS systems effectively to complete sales quickly and accurately.
- Recruited and trained new employees to meet job requirements.
- Strategically guided leadership teams through challenging periods by leveraging industry knowledge and business acumen.
- Initiated and developed relationships with potential clients to increase sales.
- Participated in regular meetings with other departments such as sales, engineering, and purchasing regarding upcoming projects.
- Developed relationships with customers through follow-up calls or emails after sales were completed.
- Collaborated with other departments within the hotel organization to promote sales initiatives.
- Ensured compliance with safety regulations and policies.
- Ensured compliance with building codes and regulations.
- Ensured compliance with relevant laws and regulations.
- Monitored supplier compliance with contractual requirements.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Bachelor of Science - Culinary Management
Art Institutes International
09-2015
Skills
- Branding
- Sales
- Advertising and marketing
- Recruitment
- Multi-unit operation management
- Cost reductions
- Leadership
- Operational leadership
- Analytical and critical thinking
- Decision-making
- Customer relations
- Problem-solving
- Hospitality Etiquette
- Hospitality standards knowledge
- Hospitality operations
- Hospitality and guest service
- Hospitality software proficiency
- POS system transactions
- Google IT certified
Affiliations
- Photography
- Music
Certification
- ServeSafe
- Certified Food Manager
- CPO
- Google IT Certified
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
General Manager
Baymont By Wyndham
12.2007 - 10.2022
Bachelor of Science - Culinary Management
Art Institutes International
Director of Operations
Comfort Inn by Choice Hotels
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