JAY BUCK
Clarksville,TN
Summary
Accomplished branch manager skilled in operations management and team leadership. Facilitated training programs that developed high-performing teams while managing customer relationships and operational compliance to drive business success.
Overview
20
20
years of professional experience
Work History
Branch Manager of a John Deere Dealership
TriGreen
09.2019 - Current
- Managed initiatives to drive dealership growth through strategic planning and team collaboration.
- Supervised Parts Manager, Service Manager, sales team, and trucking operations to ensure alignment with branch goals.
- Directed all operational activities for the branch.
- Oversaw customer satisfaction scores and reviews, implementing feedback to enhance service quality.
- Facilitated training sessions and development programs for employees.
- Administered payroll and time-off requests to maintain compliance with company policies.
Parts and Service Manager
DieselFix
08.2018 - 09.2019
- Supervised technicians and service team to ensure high-quality repairs and customer service.
- Oversee the timely movement of equipment and service to exceed customer satisfaction
- Monitored and managed parts inventory to maintain optimal stock levels and support service needs.
- Organize and manage employee training and development activities
- Directed shop operations to streamline processes and enhance service delivery.
Corporate Parts and Service Manager
Coleman Tractor - Kubota Dealer
09.2016 - 08.2018
- Managed operations across three dealership locations, ensuring alignment with corporate standards and customer expectations.
- Supervised and mentored Parts/Service Managers and service team members, fostering a collaborative and high-performing work environment.
- Oversaw timely inventory delivery of new equipment and service, enhancing customer satisfaction and operational efficiency.
- Monitor and manage parts inventory, while working with vendor representatives to achieve optimal business savings
- Organize and manage staff training and employee development activities
- Executed recruitment and staffing activities for the department
- Notable Achievement: In less than one year, increased freight recovery dollars, increased part sales, and increased service revenue.
Used Inventory/Quality Control Manager
Hutson Inc. - John Deere Dealer
03.2013 - 09.2016
- Managed reconditioning plans for used inventory, enhancing returns
- Ensured completeness of service work and reconditioning to ensure customer satisfaction
- Inspected equipment, recommending repairs and replacements to service department
- Traveled South-East region to procure used equipment for multiple store locations
Project Manager
Martinelli Landscape Construction
05.2012 - 01.2013
- Managed operations for Fort Campbell grounds maintenance contract, coordinating all activities to ensure compliance and quality.
- Collaborated with Fort Campbell officials on contract management, ensuring alignment with project goals and standards.
- Scheduled, assigned, and ensured quality control standards were met for daily field operations
- Facilitated recruitment of contract and full-time personnel to ensure adequate staffing. to meet staffing requirements.
Service Manager
Hutson, Inc. - John Deere Dealer
09.2006 - 05.2012
- Scheduled and assigned tasks and service work areas to enhance efficiency and improve customer satisfaction
- Monitor monthly service revenue to ensure achievement of budgeted profit ratios
- Conducted regular customer visits to maintain strong customer-dealership relationships
- Assisted in developing, training, and conducting performance reviews for service department staff
- Facilitated recruitment and staffing activities for the department
- Assisted with coordination of customer clinics and other promotional events
- Review work orders for accuracy and completeness
Education
Associates Degree - Applied Science
Phillips Community College of the University of Arkansas
Helena, ARHelena, AR
Skills
- Operations management
- Supply chain management
- Inventory control
- Contract management
- Team leadership
- Equipment servicing
- Budget management
- Training development
- Customer relationships
Timeline
Branch Manager of a John Deere Dealership
TriGreen
09.2019 - Current
Parts and Service Manager
DieselFix
08.2018 - 09.2019
Corporate Parts and Service Manager
Coleman Tractor - Kubota Dealer
09.2016 - 08.2018
Used Inventory/Quality Control Manager
Hutson Inc. - John Deere Dealer
03.2013 - 09.2016
Project Manager
Martinelli Landscape Construction
05.2012 - 01.2013
Service Manager
Hutson, Inc. - John Deere Dealer
09.2006 - 05.2012
Associates Degree - Applied Science
Phillips Community College of the University of Arkansas