JAY BURNELL
IT Project Manager
Charleston
Summary
Dynamic technology and management professional with over 15 years of leadership and customer service experience, dedicated to establishing credibility and fostering strong relationships. Known for a commitment to integrity and professionalism, consistently driving results through proactive action. Eager to leverage extensive skills in a challenging role within a forward-thinking organization that values growth and innovation. Passionate about contributing to company success while enhancing operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
IT Project Manager
Neal Brothers Charleston
08.2022 - 11.2025
- Managed multiple concurrent IT projects.
- Led end-to-end projects, including planning, requirements gathering, development, testing, deployment, and post implementation review.
- Coordinated cross-functional teams including developers, programmers and network engineers.
- Served as primary liaison between technical teams, and leadership to ensure alignment on project goals and expectations.
- Managed third-party vendors, contractors, and service providers, including contract negotiation and performance evaluation.
- Identified, assessed, and mitigated project risks through proactive risk management strategies.
- Resolved escalated issues impacting project milestones to maintain smooth project completion.
- Oversaw system upgrades, integrations, and large-scale infrastructure deployments.
- Managed all end-user licenses for the WMS used throughout the company.
- Led a companywide cost savings initiative.
- Developed communication plans, project status reports and provided executive updates to ensure visibility into each projects progress and risks.
- Implemented process improvements throughout the company.
- Worked closely with IT security to ensure compliance with cybersecurity and data protection standards.
- Leveraged 10+ years of experience in the wireless industry to analyze corporate mobility costs and negotiated improved contract terms, resulting in over $60K in annual savings by transitioning to a more cost-effective carrier within the first 3 months with Neal Brothers.
- Led a companywide vendor cost-reduction initiative, negotiating improved rates with key partners including our internet service provider, WMS, and technology vendors achieving an additional $40,000 in annual savings with Neal Brothers.
Mobile Expert
T-Mobile USA
08.2019 - 08.2022
- Hands-on demonstrations to customers of the latest and greatest technology in-store.
- Proficiency related to servicing and selling to customers, while providing world-class customer service.
- Built a genuine relationship with the customer to help provide them confidence in their purchase by building rapport and trust.
- Helped to support store initiatives and help to create an inclusive environment.
- Provided support and sales to both business and consumer clients.
- Delivered results by meeting and exceeding monthly sales goals.
- Lead trainer to seasoned and new employees.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
Solutions Manager
Verizon Wireless
06.2013 - 02.2019
- In a role as a 'working manager' with responsibility of managing a sales team of 20 members with individual quota and sales expectations as well as meeting my own.
- Provide coaching and sales development to employees encouraging creativity while following sales procedures with the overall goal being customer satisfaction with Verizon Wireless.
- Demonstrate excellent customer service by focusing on building relationships, selling Verizon products and services and gaining new and retaining current customers.
- Educate myself and team on new technology and competitive industry trends in an ever evolving market.
- Building a strong, cohesive team in a highly competitive environment, where I thrive.
- Promoted a culture of continuous improvement by encouraging team members to share ideas for enhancing solution offerings or streamlining operational efficiencies.
- Increased department productivity by optimizing workflows and implementing best practices for solution management processes.
Retail Sales Representative
Verizon Wireless
11.2010 - 06.2013
- Consulted with customers to assess their needs and present most effective wireless products and services.
- Exceeded sales goals and received an invitation to 2011 and 2012 Winner’s Circle for high performing sales representatives.
- Proactively pursued new business opportunities through referrals and staying in touch with customers.
- Trained and mentored new sales representatives.
- Consistently contributed to individual and team efforts by exceeding company goals and individual quota.
- Conducted product and service educational class.
Customer Service Associate
Verizon Wireless
07.2009 - 11.2010
- Utilized problem solving skills by assisting customers with troubleshooting their wireless devices, reviewing their bills and ordering new equipment.
- Monitored competition by gathering current marketplace information on pricing and product information.
- Resolved customer complaints by investigating problems and developing solutions.
- Maintained technical knowledge by attending educational workshops, reviewing professional publications and establishing strong networks.
- Demonstrated strong multi-tasking skills using multiple internal systems while communicating with customers and prioritizing their needs.
- Promoted to Sr. Technology Representative and Point of Contact (P.O.C) after 6 months in role.
Education
Bachelor of Science - Business Administration, Management Information Systems
The Citadel, Military College of South Carolina
Charleston, SC 08.1995 - 05.1999
Skills
Verbal & written communication skills
Timeline
IT Project Manager
Neal Brothers Charleston
08.2022 - 11.2025
Mobile Expert
T-Mobile USA
08.2019 - 08.2022
Solutions Manager
Verizon Wireless
06.2013 - 02.2019
Retail Sales Representative
Verizon Wireless
11.2010 - 06.2013
Customer Service Associate
Verizon Wireless
07.2009 - 11.2010
Bachelor of Science - Business Administration, Management Information Systems
The Citadel, Military College of South Carolina
08.1995 - 05.1999