Jay Carter
Upper Marlboro,MD
Summary
Experienced Yard Coordinator offering proven safety record, performance-oriented nature and strong history of accomplishment in warehouse environments. Background training and mentoring team members to optimize performance and improve quality. Reliable, industrious and diplomatic in resolving concerns. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Yard Coordinator
Target
Upper Marlboro, MD
08.2022 - Current
- Inspected completed work to assess quality and identify skill gaps.
- Managed the scheduling of yard personnel for loading and unloading tasks.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Performed routine maintenance on vehicles, machinery, tools, and other equipment as needed.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Developed policies for managing hazardous waste disposal in compliance with local regulations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reported project progress, site problems and labor status to supervisors.
- Prepared and planned worksites to help jobs run smoothly.
- Provided training to new employees on safe handling practices in the yard area.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Delegated work to staff, setting priorities and goals.
- Collaborated with other departments across the organization as needed.
- Monitored employee work levels and optimized performance with strategic approaches.
- Coordinated with service providers to ensure timely delivery of supplies and materials.
- Trained and monitored employees to teach daily tasks and improve performance.
- Created reports summarizing operational activities within the assigned department.
- Supervised the daily operations in the yard area, including safety protocols.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Facilitated communication between management and staff regarding yard operations.
- Resolved discrepancies between delivery documents and actual goods received.
- Established and enforced clear safety policies to protect workers from injury.
- Maintained accurate records of inventory, repairs, and usage.
- Monitored incoming shipments to verify accuracy against purchase orders and invoices.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
Chick Fil A Delivery Driver
Chick-fil-A
Bowie, MD
10.2023 - Current
- Inspected vehicles' condition, supplies and equipment before and after trips
- Contacted customers prior to delivery to coordinate delivery times.
- Checked tires for proper inflation before leaving on each route.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Amazon Delivery Driver
Delivery Service Now
Bowie, MD
09.2021 - 08.2022
- Reviewed delivery documents and orders and reported errors to supervisor.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Contacted customers prior to delivery to coordinate delivery times.
- Transported and safely delivered items to prevent damage or loss.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Delivery Driver
Uber And Lyft
Upper Marlboro, MD
10.2017 - 06.2020
- Maintained strict compliance with safety rules for passenger and driver protection.
- Cleaned vehicle regularly to maintain professional appearance.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Adhered to local driving laws while transporting passengers safely from point A to point B.
- Managed customer complaints professionally and courteously.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Kept track of mileage driven for tax purposes using designated tracking software.
- Complied with traffic regulations to safely operate vehicles.
- Updated profile information regularly including availability status and vehicle details.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
Receiving Team Member
Nordstrom
Upper Marlboro, MD
11.2015 - 03.2023
- Collaborated closely with other departments on special projects as needed.
- Followed established guidelines for picking orders accurately.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Used scanners to track parcel information, condition or receipt.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Established and maintained good relations with customers, vendors and transport companies.
- Staged and sorted multiple types of products for loading.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Secured items in truck by strapping over protective padding.
- Ensured safety protocols were followed at all times while operating machinery.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Managed hazardous waste removal operations per government regulations.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Operated scanners, computers, and other equipment to track orders.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Trash Collector
Valet Living
Upperco, MD
10.2017 - 10.2019
- Noted customer complaints regarding service quality or timings of service to forward to management.
- Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.
- Ensured all safety procedures were followed while operating the truck.
- Emptied bins into hopper of truck manually when necessary.
- Loaded refuse into compactor, ensuring that weight limits are not exceeded.
- Drove garbage trucks on specified routes, collected and loaded solid waste and recyclables and transported to appropriate disposal or recycling sites.
Store Associate
Kohls Department Store
Bowie, MD
08.2014 - 12.2017
- Demonstrated excellent customer service skills at all times.
- Provided cash register operations and handled customer payments.
- Performed daily opening and closing procedures for store operation.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Operated scanning equipment for price checks and stock replenishment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Organized store displays to ensure maximum visibility of products.
- Organized store by returning merchandise to proper areas and restocked displays.
- Bagged or packaged purchases and wrapped gifts.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed returns and exchanges according to company policy.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
Education
High School Diploma -
Largo High School
Upper Marlboro, MD05-2012
Skills
- Shipping and Receiving
- Load Planning
- Accident and Injury Investigation
- Safety Compliance
- Visual Inspection
- Job Prioritizing
- Employee Safety Training
- Dependable and Consistent
- Employee Motivation
- Adaptability and Flexibility
- Professional Communication
- Maintenance Planning
- Customer Relations
- DOT Compliance
- Heavy Lifting
- Clean Driving Record
- Positive Attitude
- Valid Driver's License
- Loading and Unloading
- Health and Safety Regulations
- Pallet Jacks
- Clear Communication
- Self-Motivated and Disciplined
- Purchase Order Review
- Cleaning and Organizing
- Microsoft Outlook
- Problem-Solving
Affiliations
I also have my own photography business, Memories with Carter. Dealing with my business i take photos at events of all types. I also do portraits for clients as well. I've been running my own business for the past 2-3 years. I'm looking to increase my knowledge on photography by reading educational books, taking classes, and connecting with other mentors in the photography world.
Timeline
Chick Fil A Delivery Driver
Chick-fil-A
10.2023 - Current
Yard Coordinator
Target
08.2022 - Current
Amazon Delivery Driver
Delivery Service Now
09.2021 - 08.2022
Delivery Driver
Uber And Lyft
10.2017 - 06.2020
Trash Collector
Valet Living
10.2017 - 10.2019
Receiving Team Member
Nordstrom
11.2015 - 03.2023
Store Associate
Kohls Department Store
08.2014 - 12.2017
High School Diploma -
Largo High School