Jay Carter
Sandown
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Home Care Specialist, Haverhill- Hospice AR and Customer Service Supervisor
11.2016 - 11.2022
- Leveraged extensive knowledge of durable medical equipment to accurately process orders and recommend appropriate products, ensuring high customer satisfaction and adherence to company standards
- Utilized various software systems, including Brightree and Microsoft Office, to efficiently manage daily tasks and operations
- Maintained comprehensive knowledge of contractual rates to ensure accurate billing for hospice services
- Liaised with hospice programs to address inquiries and resolve billing-related concerns
- Generated and formatted monthly invoices by running and analyzing multiple reports within operating systems
- Conducted post-delivery reviews of orders to initiate and verify billing within the system
- Managed payment postings to ensure correct account allocation and accurate date entries
- Sent monthly bills through various channels including post, email, and fax
- Monitored and updated patient census for each hospice program, tracking patient discharges as needed
- Trained new hires and supported departmental staff with customer service and billing inquiries as Hospice Team Supervisor
- Created and managed the on-call schedule for team members to ensure adequate coverage and support.
Comcast, Malden – Customer Retention Specialist
05.2016 - 11.2016
- Managed a high volume of incoming calls, averaging 70 calls per day, with a focus on customer retention and satisfaction
- Delivered accurate and comprehensive information to customers regarding the initiation of new accounts and service options
- Equipped customers with the tools and information necessary to maintain and enhance their accounts, ensuring a positive customer experience
- Employed de-escalation techniques to effectively resolve conflicts and address concerns of dissatisfied customers
- Operated within budget constraints to offer strategic solutions for account downgrades or disconnections, balancing customer needs with company policies
- Leveraged in-depth knowledge of Comcast’s products and services to upsell and recommend solutions tailored to individual customer needs
- Reviewed and clarified account statements, invoices, and billing periods, providing detailed explanations to customers.
Savers, Plaistow— Sales Associate
02.2015 - 05.2016
- Ensured a clean and organized store environment, contributing to an enhanced shopping experience for customers
- Delivered exceptional customer service on the sales floor, assisting with product inquiries and facilitating a positive shopping experience
- Operated the cash register with accuracy, processing transactions efficiently and managing cash handling responsibilities
- Reconciled cash registers at the end of each shift, ensuring accurate balance and adherence to cash handling procedures
- Managed merchandise placement by organizing new items on the sales floor, categorizing them in appropriate sections, and pricing them accurately.
Education
Associate’s in Business Administration -
Southern New Hampshire University
01.2023
High school diploma -
Haverhill High School
01.2015
Skills
- Customer Service
- Computer Skills
- Adaptability
- Interpersonal Skills
- Time Management
- Flexible
- Communication
- Documentation
Timeline
Home Care Specialist, Haverhill- Hospice AR and Customer Service Supervisor
11.2016 - 11.2022
Comcast, Malden – Customer Retention Specialist
05.2016 - 11.2016
Savers, Plaistow— Sales Associate
02.2015 - 05.2016
Associate’s in Business Administration -
Southern New Hampshire University
High school diploma -
Haverhill High School