Jay Chacko

• Provided safe transportation services for high-profile individuals such as celebrities or executives while maintaining utmost discretion.
• Participated in ongoing training opportunities related to driving techniques, safety regulations, and client relations best practices.
• Delivered passengers to destinations safely and on time.
• Assisted clients with luggage handling, contributing to seamless travel experience.
• Safely navigated various weather conditions to minimize delays and maintain client schedules.
• Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
• Communicated with passengers regarding estimated time of arrival.
• Handled sensitive client information with discretion to maintain confidentiality and build trust among clientele.
• Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
• Drove safely and obeyed traffic laws to avoid accidents and injuries.
• Developed strong rapport with clients by exhibiting courtesy, professionalism, and exceptional communication skills.

Driver

• Offered above-and-beyond service to every rider to encourage repeat business.

• Operation Manager, Finance
• Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
• Reported issues to higher management with great detail.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Partnered with vendors and suppliers to effectively manage and budget.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Input financial data and produced reports using PROCARE.
• Supported management by processing invoices and documents with consistent on-time delivery.

• Daily duties includes answering phones, making/scheduling appointments, pre-paper works Cash/credit card handling.
• Scheduled office meetings and client appointments for staff teams.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Managed multiple tasks and met time-sensitive deadlines.
• Assisted in planning of office events and meetings, ensuring smooth execution and positive outcomes.

• Implement or monitor processes to reduce property or financial losses
• Conduct store audits to identify problem areas or procedural deficiencies
• Collaborate with law enforcement agencies to report or investigate crimes
• Identify and report merchandise or stock shortages
• Inspect buildings, equipment, or access points to determine security risks
• Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management
• Prepare written reports on investigations
• Recommend new or improved processes or equipment to reduce risk exposure
• Verify proper functioning of physical security systems, such as closed-circuit televisions, alarms, sensor tag systems, or locks
• Testify in civil or criminal court proceedings
• Coordinate with risk management, human resources, or other departments to assist in company programs, investigations, or training
• Internal/External Investigation

• Inventory stock and reorder when inventory drops to specified level
• Instruct staff on how to handle difficult and complicated sales
• Assign employees to specific duties
• Plan and prepare work schedules and keep records of employees' work schedules and time cards
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

• Resolve customer complaints regarding sales and service
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
• Monitor customer preferences to determine focus of sales efforts
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

• Implement or monitor processes to reduce property or financial losses
• Investigate known or suspected internal theft, external theft, or vendor fraud
• Conduct store audits to identify problem areas or procedural deficiencies
• Identify and report merchandise or stock shortages
• Inspect buildings, equipment, or access points to determine security risks
• Maintain documentation or reports on security-related incidents or investigations
• Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management
• Perform covert surveillance of areas susceptible to loss, such loading docks, distribution centers, or warehouses
• Prepare written reports on investigations
• Internal/External Investigation

• Protecting business from internal/external theft and fraud
• Report and document cases and incidents

• Protecting business from internal/external theft and fraud
• Monitoring hotspot areas
• Appear as witness in legal proceeding when necessary.