Jay Clark

Company overview: Heavy construction equipment sales, service, parts and rental dealership for Komatsu, Takeuchi and Bomag equipment

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of technicians to meet departmental goals.
• Managed day to day operations of department, prioritizing and scheduling shop and field technician's daily routine.
• Managed facility maintenance and repairs.
• Motivate team to ensure optimal technician efficiency.
• Responsible for profit and loss of department.
• Maintain fleet of full line of Komatsu, Takeuchi. and Bomag rental equipment.
• Coordinate weekly safety meetings with team to foster a safe working environment within the department.

Company overview: Construction equipment sales, service, parts and rental dealership for Case, Toro, Astec and Morbark equipment

• Started with the company as Service Manager and was then promoted to Parts and service Manager and finally to Branch Manager for the last 9 years
• Increased sales, service, parts and rental revenues every year
• Managed several departments as well as hiring new employees
• Used Sundstrand software to diagnose electronic processors and troubleshoot electro-hydraulic systems
• Used DIS business system to invoice work orders, generate purchase orders and invoice equipment sales
• Utilized different online web systems to order parts from vendors on web based portals
• File machine warranty claims with different machine manufacturers
• Was responsible for profitability and accountability for each department
• Maintained accurate parts inventory
• Managed maintenance and repairs for facility
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

• Company Overview: Full line of Case heavy construction equipment
• Was hired as Field Service Technician and was promoted to Assistant Service Manager
• Worked with Service Manager and Technicians to communicate repairs on equipment
• Was responsible for proper diagnosis and repair of customers equipment
• Operated a Class B service truck and performed engine, transmission, electrical and hydraulic repairs in the field
• Worked with the Service Department and Parts Department to foster and maintain a positive relationship with customers

• Responsible for setting up and implementing a routine maintenance schedule for a fleet of motor coaches
• Performed regular maintenance and repairs on vehicles
• Rebuild of diesel engines, air brake systems and troubleshooting electrical systems
• Ordered parts and maintained inventory of parts necessary to ensure minimal down time
• Communicated driver issues with vehicles to management
• Promoted safe operation and maintenance of vehicles
• Coordinated preventative maintenance schedules, verifying equipment safety and function.