JAY COLLAZO
North Miami,FL
Summary
Forward-Thinking Professional, efficient order taking and managing supply restocking. High-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers and staff. Superior work ethic and more than 5 years of related experience.
Overview
7
7
years of professional experience
Work History
Server
Ritz-Carlton
Miami, FL
04.2023 - 03.2024
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Checked with guests to get feedback on food served, resolve issues with guests, Also gave additional items to make their stay memorable.
Server
Acqualina Resort
Sunny Isles Beach, FL
07.2022 - 02.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages all in polite Manner
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Food Runner//Busser
Acqualina
Sunny Isles Beach, FL
10.2019 - 07.2023
- Worked with front-of-house management to improve efficiency keeping the restaurant running smoothly during busy periods.
- Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature to eliminate any issues
- Trained newly hired employees to fill multiple positions maximizing productivity.
Server//Food Runner//Busser
Sole On The Ocean
North Miami, FL
12.2018 - 09.2019
- I Greeted incoming guests and managed accurate seating based on customer desires and amount of space and people
- As a sever I took and told cooks right orders and added on items or special requests that guest had
- Trained new employees on restaurant procedures and plating techniques.
- Cleared empty dishes, glassware and silverware during less busy times and refilled the condiments on each table if it was running low. Also Prepared and set multiple dinning arrangements banquets and parties around the hotel.
Cashier//Barista
Holi Vegan Kitchen
North Miami, FL
02.2017 - 07.2018
- As a Barista I prepared different amount of drinks cutting fruit to measuring all sorts of vegan based products, also made coffees, took orders in person as well as online, set and clean tables also maintained in-store item's as well as machines
- I recommended products based on individual customer needs and preferences on the menu items.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
School Diplom -
Alonzo And Tracy Mourning High School
01.2019
Skills
- Hospitality service expertise
- Bar and beverage restocking
- Order accuracy
- Food preparation
- Item promotion
- Cash handling
- Menu memorization
- Dining area cleanliness
Timeline
Server
Ritz-Carlton
04.2023 - 03.2024
Server
Acqualina Resort
07.2022 - 02.2023
Food Runner//Busser
Acqualina
10.2019 - 07.2023
Server//Food Runner//Busser
Sole On The Ocean
12.2018 - 09.2019
Cashier//Barista
Holi Vegan Kitchen
02.2017 - 07.2018
School Diplom -
Alonzo And Tracy Mourning High School