Years of Restaurant Experience
Hi, I’m
JAY COX
Long Beach,MS
Summary
Service-focused culinary operations professional dedicated to delivering positive guest experiences in order to promote the loyalty of the brand and drive the diligent repeat business of our clientele. Observative leader and analytical problem-solver with talents for culinary business process, procurement and logistics with vendor grading, gourmet dining service steps with a forward thinking approach to indivual sales, risk mitigation, financial analysis, forecasting, and guest relations aptitude with relationship-building priorities.
Overview
26
16
Years of Management Experience
8
Years of Culinary Experience
3
Years of Procurement/Supply Chain Management Experience
Work History
Beau Rivage Casino & Resort
Food and Beverage Dining Services Manager
05 2023 - 03 2024
Job overview
- Drove sales through service for the daily operational success of the service staff for the gourmet dining outlets: Stalla (AAA 4 Diamond), Jia (AAA 4 Diamond) and BR Prime (AAA 4 Diamond), along with the management shifts for The Buffet, Salt and Ivy, Snacks, The Roasted Bean Coffee Shop, and in-room VIP amenity delivery coupled with room service from the Cafe to provide coverage when needed by the department .
- Training, mentoring and development of gourmet service staff that required an individually unique approach compatible to their venue's brand and service expectations.
- Actioned the operating supply analysis and procurement schedules to meet business need that included the building of vendor relationships to aid in vendor management.
- Implimentation of proper forecasting for staff scheduling with time off dating included .
- Streamlined operations through regular review of processes and implementation of best practices for specific brand needs.
Lagniappe National
Director of Procurement
03 2022 - 03 2023
Job overview
- Managed cross-functional teams to ensure timely delivery of products and services in line within project timelines.
- Evaluated emerging technologies to enhance procurement operations such as e-sourcing platforms or automation tools.
- Managed competitive bidding processes for high-value contracts using a structured approach to ensure transparency, fairness, and compliance.
- Identified opportunities for process improvement through data analysis, resulting in increased operational efficiency within the procurement department.
- Developed comprehensive procurement policies and procedures to standardize practices across the organization .
Halter Marine
Senior Buyer/Project Coordinator
10 2020 - 03 2022
Job overview
- Senior Buyer of the Supply Chain division whose main work direction was for the Electrical Systems, and accompanying components, for U.S Naval ship builds.
- Analyzed project costs with risk mitigation to confirm positive return on investment (ROI) for new proposals while working in the PSC/PMO division.
- Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
- Administered project management meetings to align support staff priorities with U.S. Coast Gaurd management goals.
- Managed cross-functional teams for successful project execution, fostering a collaborative work environment.
Hooters of Hattiesburg
General Manager
12 2010 - 09 2020
Job overview
- Championed the daily implementations of the set standards of a fast globaly branded and franchised restaurant that is known for the iconic service staff and the tailored experiences that they build for their guests.
- Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Emeril's New Orleans Fish House
Assistant General Manager
02 2007 - 05 2010
Job overview
- Actioned the training, mentoring and development of elite gourmet dining staff members to consistently provide unique and unforgettable dining experiences under the set upon standards of a celebrated and awarded Chef that is known for his care free take on ingredient coupled with a sharp attention to detail when creating astounding menus for his restaurants throughout the company.
- Enforced quality assurance protocols to deliver ideal customer experiences to elevate brand reputation.
- Mentored and motivated team members to achieve challenging business and service goals.
- Analyzed customer feedback data to identify areas of improvement within our service and develop solutions.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility in the local market.
Education
University of Southern Mississippi
Bachelor of Science in Business Management (BSBM) from Business
2003
Skills
- Hospitality Management
- Gourmet Service Standards and Practices
- Wine and Spirits
- Service Staff Management and Continuing Education
- Cost Control w/ New Vendor Sourcing and Negotiation
- Organizational Management
- Financial Analysis and Forecasting
- Risk management
- Culinary Skillset
Accomplishments
- Hooters of Hattiesburg - Class of 2017 National President's Club consisting of the top 10 General Managers operating within the corporate and franchised locations internationally.
- Halter Marine - Senior Buyer - U.S. Navy - Succesful creation and negotiation of electrical component contract with OEM/distributing vendor for 6 vessels that reported a combined savings of 1.2 million dollars to the project's budget for each ship .
- Lagniappe National - Director of Procurement - Successful implimintation of base processes and management structure in the building of a previously non-existant Procurment Department that was a key factor in driving the success of being able to take the business from 2.3 million of generated revenue when I joined to 23.4 million in revene the following fiscal year
Certification
- Serv-Safe for manager food handlers
- T.I.P.S. responsible alcohol consumption for hospitality management
Timeline
Food and Beverage Dining Services Manager
Beau Rivage Casino & Resort
05 2023 - 03 2024
Director of Procurement
Lagniappe National
03 2022 - 03 2023
Senior Buyer/Project Coordinator
Halter Marine
10 2020 - 03 2022
General Manager
Hooters of Hattiesburg
12 2010 - 09 2020
Assistant General Manager
Emeril's New Orleans Fish House
02 2007 - 05 2010
University of Southern Mississippi
Bachelor of Science in Business Management (BSBM) from Business
2003
- Serv-Safe for manager food handlers
- T.I.P.S. responsible alcohol consumption for hospitality management
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