Jay Crawford
Stockbridge,GA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager of Operations
Live 97.5
09.2020 - 04.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Store Manager
Safeway
03.2020 - 02.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Store Manager
Pier 1
02.2018 - 02.2020
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
Associate Degree in Business Management - Business Administration And Management
Howard University
Washington, DCSkills
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Schedule Management
- Goal Setting
- Employee Motivation
- Delegation
Additional Information
References available upon request.
Certification
Certified Retail Management Professional (CRMP) Training - 2002, 2018
- CPR and First Aid Training - 2022
Timeline
Manager of Operations
Live 97.5
09.2020 - 04.2023
Store Manager
Safeway
03.2020 - 02.2022
Assistant Store Manager
Pier 1
02.2018 - 02.2020
Associate Degree in Business Management - Business Administration And Management
Howard University