Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAY CRIDER

Mesa

Summary

Results-oriented payroll leader with extensive global experience at Realtor.com, specializing in process automation and regulatory compliance. Achieved a 70% reduction in errors through strategic planning and effective mentorship, significantly enhancing team productivity. Demonstrates a strong ability to drive operational efficiency while promoting employee satisfaction in complex environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Director of Payroll

Realtor.com
Scottsdale
08.2024 - Current
  • Process Automation: Highlight successful implementation of payroll automation or software upgrades, such as transitioning to UKG, or enhancing system efficiencies that reduced errors and processing time.
    Example: "Led the automation of payroll processes, reducing manual errors by 70% and improving processing efficiency by 30%."
  • Compliance Excellence: Share instances where you ensured compliance with complex U.S. regulations. regulations. And Canadian payroll tax laws prevent penalties or mitigate regulatory risks.
    Example: "Maintained 100% compliance with multi-state and Canadian payroll tax laws, ensuring accurate reporting and timely filings across jurisdictions."
  • Leadership Impact: Emphasize your role in building and developing a high-performance payroll team through training, mentorship, and process improvements.
    Example: "Mentored and developed a payroll team of 5, increasing productivity and fostering a collaborative workplace culture."
  • Cost Savings: Demonstrate your ability to save costs through effective vendor management, or identifying inefficiencies.
    Example: "Renegotiated contracts with payroll service providers, achieving a 15% annual cost reduction without compromising service quality."
  • Audit Success: Include your role in flawless audit processes, addressing inquiries promptly, and implementing recommendations that streamlined operations.
    Example: "Supported 10+ successful audits with zero compliance issues, enhancing payroll transparency, and operational efficiency."
  • Employee Satisfaction: Highlight improvements in employee satisfaction related to payroll services.
    Example: "Reduced payroll-related inquiries by 25% through the implementation of an FAQ system, and enhanced employee communication."

Director, Payroll

Offerpad
01.2022 - 07.2024
  • Guide the strategic vision and day-to-day operations of the company's payroll function, overseeing all aspects of multi-state payroll processing.
  • Ensure compliance with internal policies, key controls, and external laws and regulations, including Sarbanes-Oxley.
  • Validate and balance payroll data to tax returns, resolving discrepancies, and ensuring timely payment of employment taxes and wage attachments.
  • Approve employee federal and state income, and social security tax calculations, as well as employer contributions to benefit programs, and workers' compensation.
  • Manage timely and accurate payroll tax filings and account creation with various federal and state agencies.

Payroll Manager

Vertex Education
05.2020 - 01.2022
  • Managed a team of 5 professionals processing payroll for 2,500 employees across 23 Legacy School campuses with a $2M budget
  • Led a successful WorkDay integration project, ensuring process unity across HR, Finance, and Accounts Payable
  • Managed monthly activities for the accurate processing of Vertex's payrolls with an external payroll service provider, following payroll and data governance framework and controls
  • Provided innovative thought leadership by integrating VBA with Excel, automating Active Leave Reporting, and enhancing traceability, reducing processing time from 2 hours to 5 minutes
  • Led negotiations for a new tax filing vendor service contract, optimizing customer service and increasing efficiency, saving the company approximately $1M
  • Identified and implemented scalable process improvements to enhance payroll operational efficiency and bandwidth as part of a cross-functional team

Manager, North America Payroll

Freeport McMoRan
11.2018 - 05.2020
  • Managed annual, quarterly, and monthly processes with a focus on timely and high-quality deliverables
  • Oversaw global and North American teams of 20 professionals, distributing accurate payroll to 45K+ employees within a $30M budget
  • Led Payroll response and represented Payroll on technology projects, ensuring seamless integration with IT and HR systems
  • Closed an 8-year pending Online W-2 project, saving $100K in annual costs and reducing processing time and error rate by 85% through cross-functional communication
  • Leveraged VBA in Excel to automate benefits and 401K reconciliations, reducing processing time from 2 days to 4 hours and gaining peer confidence
  • Maintained a strong control environment, achieving 100% success in international and domestic audit reviews and advising others on payroll regulations

Senior Manager, Finance Business Services

Community Bridges
08.2017 - 10.2018
  • Directed a team of 18 professionals, managing long-term policy requirements and maintaining a budget of $5M for Finance Service issues and forecast planning
  • Programmed improvements into the UltiPro Payroll system and built custom reports in Business Intelligence, reducing errors, and improving savings in every pay cycle
  • Processed accurate payments for 1500 employees across 4 pay categories simultaneously
  • Ensured multi-skilled abilities of the Finance Services team across a plethora of services provided
  • Translated strategy into operational delivery plans and goals for Finance Services activity
  • Developed an annual work plan with goals, objectives, and KPIs for staff, and composed an instruction manual for the division with 155+ CFO-approved SOPs, deploying resources astutely to ensure coverage of services

Payroll Manager

Flexprint
01.2017 - 08.2017
  • Managed a team of 3 professionals responsible for Payroll, Tax, and Audit Reports, ensuring proper payroll allocation, general ledger journal entries, and processing compliance, while collaborating frequently with the Controller and CFO
  • Headed the implementation of the Concur Expense Management system, training 250+ employees to automate Expense Reports, resulting in increased traceability and a reduction in process time by 85%

Payroll Administration

BASIS.ed
01.2015 - 12.2016
  • Managed the International Payroll Department overseeing 1800+ staff across 26 schools located in multiple US states and China, collaborating with upper management to resolve payroll issues, and coordinating a foreign Shadow Payroll division
  • Managed a team of 7 employees in the International Payroll Department for 26 schools in multiple US states and China
  • Collaborated with schools' Head of Operations and upper management to resolve payroll issues and processed retroactive and complex pay adjustments to increase payroll accuracy and customer satisfaction
  • Orchestrated a foreign Shadow Payroll division and coordinated adjustments required for currency conversion, successfully opening the first school in China

Payroll Operations Manager, New Accounts

BenefitMall
04.2014 - 01.2015
  • Managed a team of 10 and provided payroll for over 12K employees while supervising the New Accounts team and improving customer satisfaction
  • Managed a team of 10, analyzing pay adjustments and their impact across departments while processing payroll for over 12K employees
  • Supervised the New Accounts team, developing strategies to resolve customer issues and improving client follow-up, resulting in a customer satisfaction rate of 86%+

Payroll Manager

Universal Lumpers Inc.
10.2013 - 04.2014
  • Managed payroll and pay card programs, and system operations, and provided leadership to a team of 2 while administering payroll for over 600 employees across 6 states
  • Provided continuous leadership for Payroll and Pay Card programs and system operations, ensuring proper administration of NACHA and ACH payments, Paid Time Off adjustments, child support, and governmental wage garnishments, for payroll for >600 employees in 6 states

Payroll & HR Manager

Southpoint Consolidated
07.2002 - 10.2013
  • Managed and mentored a team of 18 direct reports in the Operations and Compliance teams within a $3M budget
  • Implemented continuous improvements to payroll, human resources, accounts payable, and accounts receivable operations for 3K+ employees across 50+ locations in 8 states
  • Reduced operational costs by 26% through skilled vendor contract negotiation
  • Increased productivity and reduced costs by 45% through the transition of all HR operations to an online system

Education

MBA -

Benedictine University

BS - Business Management with an Emphasis in Finance

University of Phoenix

Associate in Applied Science - Accounting

Rio Salado Community College

Certified Payroll Professional (CPP) -

American Payroll Association (APA)

Skills

  • Global payroll experience
  • Payroll software proficiency
  • Strategic planning
  • Cross-functional collaboration
  • Payroll administration
  • Process automation
  • Regulatory compliance
  • Cost reduction
  • Data analysis
  • Team leadership
  • Operational efficiency
  • Audit readiness
  • Communication skills
  • Employee satisfaction
  • Influencing skills
  • Internal controls
  • Tax compliance
  • Year-end procedures
  • Payroll best practices
  • Payroll fraud prevention

Certification

  • Certified Payroll Professional from the American Payroll Association

Timeline

Director of Payroll

Realtor.com
08.2024 - Current

Director, Payroll

Offerpad
01.2022 - 07.2024

Payroll Manager

Vertex Education
05.2020 - 01.2022

Manager, North America Payroll

Freeport McMoRan
11.2018 - 05.2020

Senior Manager, Finance Business Services

Community Bridges
08.2017 - 10.2018

Payroll Manager

Flexprint
01.2017 - 08.2017

Payroll Administration

BASIS.ed
01.2015 - 12.2016

Payroll Operations Manager, New Accounts

BenefitMall
04.2014 - 01.2015

Payroll Manager

Universal Lumpers Inc.
10.2013 - 04.2014

Payroll & HR Manager

Southpoint Consolidated
07.2002 - 10.2013

MBA -

Benedictine University

BS - Business Management with an Emphasis in Finance

University of Phoenix

Associate in Applied Science - Accounting

Rio Salado Community College

Certified Payroll Professional (CPP) -

American Payroll Association (APA)

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