Jay Culberson
Auburn,AL
Summary
Results driven General Manager with a well proven record of achievement and success in providing leadership for fast-paced business offices. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Authorized to work in the US for any employer
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager (GM)
Diamond
11.2023 - Current
- Leading a team of employees in daily operations, ensuring efficient and smooth workflow
- Managed budget and expenses, consistently meeting or exceeding financial targets
- Implemented cost-saving measures that reduced operational costs.
- Oversaw inventory management, optimizing stock levels to minimize waste and maximize profitability
- Collaborated with cross-functional teams to develop and execute marketing campaigns, driving sales growth.
- Implemented employee training programs to enhance skills and knowledge, resulting in improved performance metrics
- Established strong relationships with suppliers and negotiated favorable contracts for procurement of goods and services
- Analyzed market trends and competitor activities to identify opportunities for business expansion
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development
- Implemented quality control measures to maintain high standards of product/service delivery
- Streamlined internal communication channels through the implementation of a new digital platform
- Increased productivity by implementing streamlined workflows across departments
- Led successful change management initiatives during company-wide transitions
- Developed strategic partnerships with key stakeholders to drive business growth
- Identified areas for process improvement through data analysis, resulting in an increase in operational efficiency
- Cultivated a positive work environment that promoted teamwork and collaboration among employees
- Spearheaded the launch of new products/services into the market successfully increasing revenue
- Optimized supply chain management processes, reducing lead times
- Managed multiple projects simultaneously, ensuring timely completion within budget constraints
- Negotiated favorable contracts with vendors, achieving cost savings
- Implemented data-driven decision-making processes to improve operational efficiency
- Developed and implemented safety protocols that reduced workplace accidents/incidents
- Achieved sales targets consistently for consecutive quarters/years
- Leveraged social media platforms to enhance brand visibility and engage with customers
- Pioneered new marketing strategies that resulted in an increase in customer acquisition
- Cultivated strong relationships with key clients/customers, leading to increased business opportunities
- Mentored team members on best practices for client relationship management, resulting in an increase in client retention rates
- Served as primary point of contact for high-profile clients, addressing their needs promptly and effectively
- Oversaw the development and implementation of new software systems to streamline operations
- Drove revenue growth through effective pricing strategies and promotional campaigns
- Instituted performance metrics tracking system resulting in improved accountability and productivity levels across departments
General Manager
ADS Security
10.2017 - 08.2023
- Directly Managed all Interviewing, Hiring, On-boarding, Sales Consultants, Technicians, Accounts Payable and Receivable, Payroll, Billing, Inventory, and Customer Service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Boosted productivity by consolidating material planning.
Sales Manager
Cook's Pest Control
08.2012 - 09.2017
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired, and trained highly qualified staff by teaching best practices, procedures, and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies, and enhancing sales training.
- Supervised sales team of 8 people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized promotional events and interacted with community to increase sales volume.
- Held daily meetings with Sales Consultants to identify techniques to overcome sales obstacles.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Exceeded regional annual sales target by 150%.
- Drove sales conversion rates up to 78% through effective closing practices.
- Brought in more than $1,000,000.00 in sales in less than 18 months.
District Manager
Judicial Correction Services
02.2003 - 09.2012
- Professionally overseeing a district that contained 7 offices covering North and Central Alabama.
- Managed all Interviewing, Hiring, On-boarding, Courtroom Training, Accounts Payable and Receivable, Payroll, Billing, Drug Testing, Probation Scheduling, Courtroom Scheduling, Inventory, and Work Release Programs.
- Built positive and productive relationships with store and field leadership.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Spearheaded routine operations and special program initiatives for regional group.
Education
Bachelor of Science - Business Management
Jacksonville State University
Jacksonville, ALSkills
- Budget management
- Managerial strategic planning
- Sales strategy
- Profit and loss analysis
- CRM system proficient
- Revenue growth
- Business development
- Hiring
Certification
- AESBL
- CDL
- Driver's License
Awards
Multiple President Club Level Sales Awards.
Timeline
General Manager (GM)
Diamond
11.2023 - Current
General Manager
ADS Security
10.2017 - 08.2023
Sales Manager
Cook's Pest Control
08.2012 - 09.2017
District Manager
Judicial Correction Services
02.2003 - 09.2012
Bachelor of Science - Business Management
Jacksonville State University