Jay Darousse
Summary
Experienced telecom and merchant services leader with demonstrated success working in the telecommunications industry. Strong sales professional skilled in P&L management, Account Management, National Indirect Sales, Omni-channel Marketing, Indirect Sales Strategy Development, Leadership Development, Marketing Strategy, Project Coordination, and Sales Operations.
Overview
11
11
years of professional experience
Work History
Regional Account Executive
FIS
Fort Myers, FL
10.2022 - 12.2023
- Supported 28 branches for Fifth Third Bank in SWFL
- Organized and coordinated training sessions for new Branch Managers and Personal Bankers.
- Assisted with the setup of merchant accounts and payment processing services.
- Analyzed customer data to identify trends and suggest new products or services that would benefit them.
- Investigated disputes raised by customers regarding their account activity or billing statements.
- Collaborated with marketing team members on promotional campaigns designed to increase merchant adoption rates.
- Developed and maintained relationships with business banking clients to ensure customer satisfaction.
- Developed marketing plans for targeted segments within the business banking sector.
- Prepared monthly reports on branch operations/ Performance and submitted to corporate office.
- Conducted regular branch visits to ensure compliance with company / Bank policies, standards, and regulations.
Regional Sales Manager
Comcast
Fort Myers, FL
11.2019 - Current
- Mentored and managed a team of Account Executives for Comcast Business.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Devised integrated marketing and advertising campaigns, successfully launching Security Edge and Smart office product lines with 54% over quota sales.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
- Developed operational budgets and approved travel expenses.
- Conducted weekly ride outs and 1:1s, couching Miller-Heiman Solution selling to maximize profitability.
- Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
- Penetrated the market by investigating competitor products, services and trends.
- Provided constant feedback and updates to leadership and marketing teams.
- Utilized Smart-List and outside prospecting resources to maximize outreach and build relationships within the community.
Account Executive 2
COMCAST
Fort Myers, FL
10.2015 - 11.2019
- Successfully launched 3 new national third party vendors in Wal-Mart and BestBuy locations across the Florida region.
- Increased customer acquisitions and revenue growth while providing strategic leadership, sales development, and channel management to multiple management teams across 73 Verizon Wireless, 12 Best Buy, Best Buy Mobile, 45 Wal-Mart and Target retail locations.
- Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales.
- Through SalesForce, Einstein and CSG Executed national retail launches while fostering channel partner relationships, training sales teams, coaching sales leaders, developing business plans, and implementing systems delivering on-going profitability.
- Launched and executed COMCAST Pre-Paid across 67 Boost Mobile Stores Driving 143% growth YOY.
- Oversaw inventory tracking, management and physical inventory counts.
- Developed and facilitated training programs to ensure all General Managers and employees are aware of competitive advantages and how to most effectively position products and services increasing RGUs.
- Built relationships through coaching and development of national retailer General Managers to help drive sales and increase RGU output and Profitability.
- Created and managed incentive programs that encourage desired performance from retailers General Managers/dealer owners.
District Operations Manager
Xcell Communications inc (MetroPCS Master Dealer)
Birmingham, AL
06.2014 - 09.2015
- Successfully launched 21 retail locations across Alabama and Georgia region.
- Improved operations and implemented new sales and marketing strategies driving YOY growth.
- Set and administered $3.82M annual operating budget, consistently maintaining controls and preventing overages to support long-term business sustainability.
- Monitored supplier operations to verify quality, delivery schedule maintenance and conformance with contract specifications to maximize business efficiency and cost controls.
- Led and trained a team of 8 managers and 11 assistant managers.
- Managed and oversaw budgets, payroll, compensation modules and developed programs to improve operations to reduce cost and increase profitability.
- Trained staff and management teams on ASAP and RQ4 POA and Activation portals along with other Ops systems.
- Developed sales incentives programs for managers and employees to exceed budgets and increase profitability.
- Led weekly promotional merchandising and marketing activities including both planogram and pricing changes ensuring store signage and display activity was executed according to company standards.
- Provided feedback to Senior Leadership on how management are executing day to day tasks and service.
- Consistently followed up with store inventory audits, cash flow handling, risk assessment and loss prevention.
- Drove the day to day team to complete daily tasks, customer service training, and operations within expected time frame and within budgeted payroll hours.
- Championed Omnichannel initiatives to drive in-store customer service and online sales accomplishments.
Store Manager
T-mobile
Birmingham, AL
03.2013 - 06.2014
- Hired, scheduled and supervised Wireless Sales Associates.
- Provided consistent sales training using ASAP process.
- Met and exceeded Key Performance Indicators (KPI) as defined by company and industry standards and reconcile daily sales reports.
- Performed daily interactions such as coaching/mentoring for the team and created a positive work environment for my team and lead by example.
- Advertised, coordinated and participated in community events.
- Performed other duties as assigned by area management.
- Set an example of high personal and professional conduct for employees and others.
Education
Bachelor's -
Jacksonville State University
Affiliations
- Comcast Link to Leadership (L2L) Alumni
- Comcast L.E.A.D Alumni
- Pinnacle of Performance Award Highest MOM increase.
- Comcast Elite (2019)
- 10 Elite GOLD Status Top Performer in Division.
- Comcast University Leadership Certification.
- Harvard Management leadership Graduate.
- T-Mobile MetroPCS Q2 MVP 2015
- T-Mobile MetroPCS award for Top MRC+ Rate (2014)
- T-Mobile MetroPCS award for Top $50+ Take Rate ( 2014)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Skills
- Sales initiatives and techniques
- Expanding territories
- Forecasting skills
- Territory Management
- Goals and performance
- Sales expertise
- Profit and loss understanding
- Systems and software programs
- Product and service sales
- Goal Setting
- Trend Analysis
Timeline
Regional Account Executive
FIS
10.2022 - 12.2023
Regional Sales Manager
Comcast
11.2019 - Current
Account Executive 2
COMCAST
10.2015 - 11.2019
District Operations Manager
Xcell Communications inc (MetroPCS Master Dealer)
06.2014 - 09.2015
Store Manager
T-mobile
03.2013 - 06.2014
Bachelor's -
Jacksonville State University
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