4
Jay Desai
Mount Pleasant,TX
Summary
Adept Systems Administrator with a proven track record at North America Med Tech Group, enhancing system efficiency and user satisfaction. Expert in hardware troubleshooting and offering exceptional technical support, I significantly streamlined support processes and improved network performance. Skilled in Windows and Linux administration, my approach blends analytical prowess with effective communication, driving seamless IT operations.
Overview
2
2
years of professional experience
Work History
Systems Administrator
North America MEd Tech Group
02.2023 - 03.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Walked individuals through basic troubleshooting tasks.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Optimized network performance through regular monitoring and maintenance.
- Collaborated with software developers to optimize firmware-hardware interactions for maximum system performance.
IT Help Desk Technician
Jzero Solution
02.2022 - 11.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
- Streamlined help desk operations by implementing an effective ticket management system.
- Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
- Managed 30+ Priority 1 ticket issues per day. Resolved issues in a timely and cost effect manner, completed all required documentation, and properly closed the ticket.
- Used ticketing systems to manage and process support actions and requests.
Education
Master of Science - Computer Information Systems
Uka Tarsadia University
Bardoli,Gujrat, India06-2017
Bachelor of Science - Computer Applications Development
Veer Narmad South Gujarat University
Surat, Gujarat , India06-2015
Skills
- Hardware troubleshooting
- System monitoring
- Windows administration
- Network protocols
- Program installations
- Firewall configuration
- Linux administration
- Software testing
- System updates
- Technical Support
- Software Installation
- VMware and Oracle VM
Software
Timeline
Systems Administrator
North America MEd Tech Group
02.2023 - 03.2024
IT Help Desk Technician
Jzero Solution
02.2022 - 11.2022
Master of Science - Computer Information Systems
Uka Tarsadia University
Bachelor of Science - Computer Applications Development
Veer Narmad South Gujarat University
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